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Hilton London Metropole – reviews, photos

4.0 of 5
225 Edgware Road, London W2 1JU, England
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Hilton London Metropole
Ranked #287 of 1,069 hotels in London
4.0 of 5 stars 2244 Reviews
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2,244 reviews from our community

What travellers say about this hotel
  • Tube station(66)
  • Very good(65)
  • Edgware road(47)
  • Oxford street(46)
  • Marble arch(35)
  • West wing(28)
  • Friendly and helpful(25)
  • Hyde park(23)
  • Executive Lounge(21)
  • Room service(19)
Traveller rating
    594
    931
    411
    201
    107
Only show reviews for Family (395) | Couples (428) | Business (384)
Date Rating
cork
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Dont take any notice of the negative reviews”
5 of 5 stars Reviewed 13 February 2012
2
people found this review helpful

First things first I have no affiliation to this hotel or any other hotels. Myself and my wife stayed at the Hilton metropole hotel for four nights B/B 09/Feb to the 14/Feb,2012 and prior to booking I read some very negative reviews as regards this hotel however in my oppinion I am glad to say they were totally unfounded the hotel is very well located with two tubes stations on its door step one serves central London and the other is the circle line the hotel is ideal for tourists or for business. The hotel building from the outside is very impessive and it lives up to expectations on the inside it is spotlessly clean, and well maintained the staff are very mannerly and courtious and helpfull, housekeeping is excellent the leasure facilities swimming pool sauna steam room gym are also excellent and a big plus. The food is very good, the breakfast is well worth the extra few pounds what makes me wonder is why all the guests who wrote negative reviews about this hotel did so they must be very hard to satisfy I have stayed in hotels all over the world five star and four star establishments the Hilton metropole hotel is a very well run and efficent hotel so if you booked this hotel or are thinking about booking it go ahead and do so you will not be dissapointed and as for the negative reviews from some guests I respect their oppinion and they are entittled to have their say.

Room Tip: Rooms with a view are not a priority of mine but if you request a room with a view double check when...
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask williamcallaghan about Hilton London Metropole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theo Hausler, Manager at Hilton London Metropole, responded to this review
15 February 2012
Dear williamcallaghan,

Thank you for a great review. This is what my colleagues aspire to achieve every day 365 days a year.
I hope we have the pleasure of welcoming you back to the Hilton London Metropole in the near future.

Kind regards

Theo Häusler
Assistant Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
abbeyleix
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“really good hotel!”
5 of 5 stars Reviewed 13 February 2012

friend booked the hilton metropole mainly because it had rooms where smoking permitted..sad but true! really good location. standard room really good. everything you need . staff very friendly and helpful. would highly recommend. as a foot note, it is more difficult as a smoker to find a hotel where smoking is permitted and it's great that this hotel still provides this facility. travelling to london again in june and will definitley be booking a smoking room in the hilton metropole!

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask melAbbeyleix about Hilton London Metropole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theo Hausler, Manager at Hilton London Metropole, responded to this review
15 February 2012
Dear melAbbeyleix,

Thanks for a great review. Come back soon and try Minako at the Met on the 23rd Floor - you'll love the view.

Kind regards

Theo Häusler
Assistant Operations Manager
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Scotland
Senior Contributor
26 reviews 26 reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
“As good as ever”
5 of 5 stars Reviewed 13 February 2012

I've already reviewed this hotel but I visited it again last Thursday night and was just as pleased with it as ever. It's a Hilton, and a good one. I must admit I love the place. I was lucky enough for my room to be upgraded. They've also improved internet access in the room; they now provide ethernet access via BT, which for me is free rather than the ridiculous £15 a day they were charging before.

Otherwise things are unchanged. Rooms are spacious, with good views, very clean, and comfortable. I enjoy the bar, even if the wine is a little pricy by the glass. Checking in and out was very efficient. Breakfast is better if you make use of the egg chef.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Homelovinguy for London
Ask Homelovinguy about Hilton London Metropole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theo Hausler, Manager at Hilton London Metropole, responded to this review
15 February 2012
Dear homelovinguy,

Thank you for your review. I was pleased to read you enjoyed your stay with us and I hope we have the pleasure of welcoming you back in the near future.

Kind regards

Theo Hausler
Assistant Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffolk
Senior Contributor
21 reviews 21 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Great location, wi-fi non-existant”
4 of 5 stars Reviewed 13 February 2012

This is the perfect location to base yourself when exploring London. There is a tube station (subway) just down the road, plenty of taxi's outside, Paddington station minutes away. Regents park is just around the corner, West End shows and shopping all 10 mins away and outside the congession charge zone too! My only complaint is the lack of wi-fi in the executive lounge. Most annoying when looking up show times etc. before heading out exploring. The lounge offered a good selection of light refreshments and drinks but does get very busy at the weekends. I will definatley be using this hotel again whenever I come to London. Downstairs is busy but escape up to the executive lounge for some self indulgence! Nice pool and fitness centre. 4 1/2 stars.... please fix your wi-fi issues!

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Lady_Porsche about Hilton London Metropole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theo Hausler, Manager at Hilton London Metropole, responded to this review
14 February 2012
Dear Lady_Porsche,

Thank you for your review. Great information for fellow travellers to follow and take note.

We are in various phases of rolling out WiFi access throughout the entire hotel. We anticipate for this to be completed in the next few weeks, apologies for any inconvenience this might have caused.

I hope we have the pleasure of welcoming you back to the Hilton London Metropole in the near future.

Kind regards

Theo Häusler
Assistant Operations Manager
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Lapford, null, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Perfect hotel for our stay”
5 of 5 stars Reviewed 12 February 2012

Last minute visit to London to see shrek, booked two hours before stay very cheap considering the quality of the hotel. Stayed in exec room. Check in was very efficient and polite, room service was efficient and food very well prepared. I have not stayed anywhere in London that offers better value for money.

A1

Room Tip: Stayed in an exec room bright comfortable spacious.
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Paul G for London
Ask Paul G about Hilton London Metropole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theo Hausler, Manager at Hilton London Metropole, responded to this review
14 February 2012
Dear Paul G,

Thank you for a great review. I was pleased to read you enjoyed your stay with us and I hope we have the pleasure of welcoming you back in the near future.

Kind regards

Theo Häusler
Assistant Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton London Metropole

  • Hilton International London
  • Hilton Metropole London
  • Hilton London
  • London Hilton
Address: 225 Edgware Road, London W2 1JU, England
Price range (per night):* INR10,700 - 37,729

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