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Jumeirah Carlton Tower – reviews, photos

5.0 of 5
One Cadogan Place, London SW1X 9PY, England
Hotel amenities
Jumeirah Carlton Tower
Ranked #158 of 1,069 hotels in London
4.5 of 5 stars 154 Reviews
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154 reviews from our community

What travellers say about this hotel
  • Very good(6)
  • Rib room(5)
  • Nice touch(3)
  • Junior suite(3)
Traveller rating
    79
    44
    16
    6
    9
Only show reviews for Family (28) | Couples (45) | Business (47)
Date Rating
Dubai, United Arab Emirates
Top Contributor
60 reviews 60 reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“Winter Destination”
5 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

Try to restrict your stays to the winter months otherwise the place is overun with tourists.
The rooms are very comfortable, if a little cramped, fantastic breakfast ,lunch and dinner all in The Rib Room. The bar is without atmosphere and hence ill attended.
There is a well equipped and clean gym with pool which is very popular.
A great location for Harrods and eateries of Knightsbridge.
this place is a real treat with polite and attentive staff.

Room Tip: Ask for room overlooking the gardens.
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth Kuehn, Guest Relations Manager at Jumeirah Carlton Tower, responded to this review
8 February 2012
Dear Guest,

Thank you very much for your great review. I am happy to read that you found your room very comfortable and that you enjoyed “The Peak Health Club & Spa”, which is - as you mentioned - very popular with hotel guests and Londoners alike. I am sorry to read that the bar you visited did not come up to your expectations; we were however delighted when reading your positive comments with regards to our staff, service and the food in our Rib Room, which I already passed on to all my colleagues.

We look forward to welcoming you back on a future visit to London.

Kind regards,
Elisabeth Kuehn
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Senior Contributor
22 reviews 22 reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“Amazing location”
4 of 5 stars Reviewed 22 January 2012

What an amazing location. Knightsbridge which is home of all of the designer shops and of course, Harrods. The rooms have all of the expected mod cons, but 2 really annoying oversights. The hairdryer in the bathroom is one of the old fashion plastic blow tubes, which you would be at home in a cheap fitness club, and no electrical sockets next to the bed. I need to charge my iPad and phone close by, but I had to make do with having them in another room. I stayed in a beautiful suite, so I was spoilt with a large lounging area, but I'm sure the standard rooms are of the same standard and spec, just smaller.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth Kuehn, Guest Relations Manager at Jumeirah Carlton Tower, responded to this review
8 February 2012
Dear Guest,

First of all, I would like to thank you for taking the time to give us your feedback here on Tripadvisor. We are delighted that you enjoyed your suite in general, as well as the location of the Jumeirah Carlton Tower, being superbly positioned in Knightsbridge and next to Sloane Street. However, I am very sorry to hear that some of the room amenities did not fulfil your expectations during your visit. Taking our guest comments seriously, I am pleased to advise that the hotel has started to make changes to the points highlighted.

We hope that we will have the opportunity to welcome you back at the Jumeirah Carlton Tower in the future.

Kind regards,
Elisabeth Kuehn
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Sao Paulo, SP
Top Contributor
55 reviews 55 reviews
Reviews in 33 cities Reviews in 33 cities
82 helpful votes 82 helpful votes
“Bathtub drain noises did not let me sleep”
3 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

Wonderfully located just blocks from Harrods and other department stores, Jumeirah Carlton fails to deliver. Rooms are standard for a five star hotel. I was very dissapointed with the state of the bathrooms. All night I had to suffer a horrible noise coming from the bathtub drain. When I complained, they appologized but did nothing further. Also, I was outraged by the phone charges for even local (and even toll free calls). Some hotels still think that business travellers do not care about value. They are wrong.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth Kuehn, Guest Relations Manager at Jumeirah Carlton Tower, responded to this review
8 February 2012
Dear Guest,

Thank you so much for sharing your experience with us. I am very sorry to hear that your stay with us did not meet your expectations of a 5 star hotel and I do apologize that you were not offered an alternative or solution that night; this is definitely not the kind of service we want to deliver to our guests. Please also rest assured that we do not make a difference between our guests and that we also try our best to accommodate the special needs of our business travellers. We have therefore recently introduced complimentary high speed internet access to all our guests.

Despite your negative experience, we hope that we will have the opportunity to welcome you back in the future to convince you of our hotel and our service.

Kind regards,
Elisabeth Kuehn
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Istanbul
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
“So so to very good”
4 of 5 stars Reviewed 15 January 2012

I was ib Jumeirah Carlton towers this week. The loxation is excellent in one of the poshiest areas of London.

The ception staff is very helpful. I cant say the same for the restaurant staff, for they were too busy doing other things than serve.

The rooms are very small fpr a hotel this caliber but comfortable. Poor lobby area for you sit at the tables and someone comes to sell you some deserts or drinks immedialtely. For a hotel this big, you need better lit up casual seating areas which the current lobby deserves.

Great gym.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MikeSwadzba, Front Office Manager at Jumeirah Carlton Tower, responded to this review
16 January 2012
Dear Guest,

Thank you for taking the time to review our hotel, I agree with you that our location is superb and conveniently located either for local boutiques on Sloane Street or for access to local London attractions. Further I was pleased to read that you felt that our colleagues at Reception were very helpful; I have passed this on to the team.

In regards to our rooms, I am very sorry that we did not meet your expectation in regards to the size of the room you were assigned. We offer a choice of nine different room and suite categories which all vary in size; should you wish a larger accommodation during a future stay please give our Reservations team a call who will be happy to assist to find a more appropriate solution for you.

Your comments about our restaurant have been passed on to the department head. I can ensure you that we take your feedback very seriously as this is certainly not the service we pride ourselves for. I am also disappointed to read that the lobby area was not to your liking, our lobby area “The Chinoiserie” is very popular for its afternoon tea and attentive service throughout the day and is one of the dining options in our hotel for residents and guests.

The team of our gym, “The PEAK”, was thrilled to read our final note, thank you very much.

We hope that we will have the opportunity to welcome you back on a future visit to London.

Yours Sincerely,

Mike O. Swadzba
Front Office Manager
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Athens, Greece
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“The best holiday stay ever”
5 of 5 stars Reviewed 12 January 2012

The hotel is highly recommended for both a short stay as well as for a long stay in the city of London.

Great breakfast and the rooms were stunning (especially the upper leveled floors which had panoramic views of the city).

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MikeSwadzba, Front Office Manager at Jumeirah Carlton Tower, responded to this review
16 January 2012
Dear Guest.

Thank you for taking the time to comment on the breakfast and our rooms, I was pleased to read your positive review and that you will recommend our hotel for London visits.

We hope to welcome you back in the near future.

Yours Sincerely,

Mike O. Swadzba
Front Office Manager
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Additional Information about Jumeirah Carlton Tower

  • Jumeirah Carlton Hotel
  • Jumeirah Carlton London
Address: One Cadogan Place, London SW1X 9PY, England
Price range (per night):* INR25,413 - 65,817

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