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The Royal Horseguards – reviews, photos

5.0 of 5
2 Whitehall Court, London SW1A 2EJ, England
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The Royal Horseguards
Ranked #35 of 1,069 hotels in London
4.5 of 5 stars 1036 Reviews
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1,036 reviews from our community

What travellers say about this hotel
  • Very good(21)
  • Great location(18)
  • River view(14)
  • Trafalgar square(13)
  • Embankment tube station(10)
  • Big Ben(10)
  • Flat screen TV(9)
  • Heated towel rack(6)
  • Short walk(5)
  • Staff were friendly(5)
Traveller rating
    629
    267
    76
    48
    16
Only show reviews for Family (100) | Couples (432) | Business (141)
Date Rating
Europe
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
“A perfect Location”
4 of 5 stars Reviewed 13 February 2012

The location is perfect for those of us that want to shop, sightsee, dine out, visit the theatre, catch the National Gallery, listen to some jazz or just generally wander around to see how the other half live!
The hotel is literally a one minute walk from the Embankment tube station so the Northen line, District and Circle lines and the Metropolitan line are all there to whisk you off to Sloane Square, South Kensington, Picadilly Circus, Oxford Circus, Leicester Square, Tottenham Court Road, just to name a few - all without changing trains!
Just a few minutes walk and you can reach the South Bank, Houses of Parliament, Big Ben, Westminster Abbey, Soho, Covent Garden, gawp at No 10 from the end of Downing Street, and even stroll along to Buckingham Palace to see if you can catch a glimpse of the Royals!
But what about the hotel itself? We booked a standard room but on arrival paid to upgrade it to a slightly larger room overlooking the Thames and the Eye. Now be careful! Our view of the Thames was fine, as it was in January and most of the trees were fairly bare. In particular, the night-time view of the extravagently lit buildings over the river and the London Eye were a joy to see. I guess come the late Spring, Summer and Autumn, there wouldn't be so much of a view from our room, 536 on the 5th floor, as you would be looking straight at the trees. This room also has a decent size balcony, which sadly has a sign telling you that for health and safety reasons you cannot access it - by which they mean that the glass door is firmly locked! How sad. I am sure that back in the good old days, when it was not assumed that all hotel guests were potentially suicide cases, or that they just fell off balconies because they didn't know any better, the balcony would have been accessible and would have provided a much better view of the river and surrounds. Perhaps I am not alone in thinking that health and safety has taken the place of what in my youth was just good common sense?
Nonetheless, the room was extremely comfortable, reasonably generous in size and well worth the money we paid for it at early January prices. Not sure about later on in the year!
The hotel staff were a treat, extremely helpful and efficient throughout our four night stay. All requests to the reception and concierge were met promptly and accurately. As an example, there was a problem with the "rain shower" head over the bath (no step-in shower in this room I'm afraid) - it didn't seem to spray evenly. I mentioned this to reception on our way out in the morning; when we returned to the room in the late afternoon, it had been replaced by a new one.
Cannot comment on the hotel restaurant as we ate out every evening and preferred to sip our morning coffee and munch on our croissants in any one of the local cafes for less than a fiver per head, rather than pay £22 per head for breakfast. Doubtless very practical for the "suits" when the company is picking up the tab,but an unnecessary expense for the average tourist.
Did we enjoy our stay overall? You bet we did, it was great!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna-Marie Dowling, General Manager at The Royal Horseguards, responded to this review
24 February 2012
It is a great pleasure to read your wonderful comments regarding your recent stay with us at The Royal Horseguards. I will forward your comments to the entire team here; who I am sure will be pleased with your kind words. The hotel indeed is very well located right in the centre of London with all the hot spots being easily accessible and the popular tourist attractions just a stone's throw away.

Over the many years that the hotel has been in operation, I am afraid that the structural stability of the balconies has not been maintained in some of the rooms, and they are therefore considered a health and safety risk. It is for this safety precaution that the hotel has placed restrictors on the balcony doors and window.

I am delighted that you found the location of the hotel so useful. We truly are right in the centre of the city allowing you access to so much of the sights and attractions by foot or via the Embankment tube station. It really sounds like you used your four days in London well and were able to catch most of sights while you were here.

I am pleased that you enjoyed your river view, and we feel it is well worth the supplement to experience London from this unique prospective. Please do not worry about the lack of view when the leaves are on the trees, every spring we re-categorize our river view rooms ensure our guests are not disappointed.

The next time you are planning your London get-away we hope to see you back with us at The Horseguards.

Kind Regards,

Anna-Marie Dowling
General Manager
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SUSSEX
Senior Contributor
21 reviews 21 reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
“Hope to return”
5 of 5 stars Reviewed 13 February 2012

Stayed at Royal Horseguards on Saturday 11th February. We chose this hotel as we booked with the Guoman winter offer and because of it's location near theatre and Covent Garden. We booked a deluxe room and had a good stay. Room was lovely with ipod docking station, supplies of elemis toiletries and enjoyed the novelty of a tv in the shower!!We used the gym - good equipment with towels and water provided.

Location was good for Charing Cross station, shops, restaurants and bars, theatres and Covent Garden.

Hope to return!!

Room Tip: Deluxe room on 5th floor - very nice!
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Anna-Marie Dowling, General Manager at The Royal Horseguards, responded to this review
24 February 2012
I was delighted to read that you had a great stay with us, and that you had the chance to use our gym while you were with us. As it is located on the 8th floor not all our guest realise it is there, but as you say there is more than enough equipment to tire most people out!

I am pleased that you found our location useful and it is amazing our central we are.

We hope to see you again!!!!

Kind regards,

Anna-Marie Dowling
General Manager
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Salisbury, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Don't listen to all the rave reviews!”
3 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

Although this is a very nice hotel in a wonderful location there are definatly a few issues that need to be resolved. The attitute of some of the staff being one. I have just returned from a nights stay and i can honestly say it is the best hotel i have stayed in but.... i have stayed in 4* hotels up to the same standard if not better. The first disappointment on arrival was that the lifts had all broken down. We had to squeezeeinto the luggage life to go to our floors which is built for 1 person and a luggage rack. Not holiday makers with all their luggage. After this i was taken to my room where i was bitterly disappointed. I had booked an Executive King but what they had given me had a river view but it was no executive King room. I promptly complained to reception and demanded to be moved to another room after the receptionist tell me that they weren't going to move me.

The rest of the experience after being moved was actually very nice. The room we were moved to was massive with a lovely view and a gorgeous bathroom. Service after this point was wonderful and it was only the initial problems that spoilt the trip a bit. Noise from the railway was slightly overbearing at times but in London you kind of expect it.

The room service food was nice but it wasn't up to 5* standard but came with a price tag to match.

For the location i would probably stay here again although i don't really think it warrants 5* rating after spending a night in the Howard Swissotel last year

I'm not normally someone to leave a bad review but i feel that the hotel deserves it in this situation

Room Tip: Make sure the room is what you expect first room 744 is nice and large but a little noisey. Don'...
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna-Marie Dowling, General Manager at The Royal Horseguards, responded to this review
24 February 2012
Thank you taking the time to post your comments regarding your stay with. I am sorry that you had to use the luggage lift to get to your room when you arrived at the hotel. As you say, unfortunately the hotel had experienced a power surge moments before you arrived, rendering all our guest lifts out of operation. Given the situation we thought it was best to offer guests to use the luggage lift, rather than expect them to walk up the 9 floors of the building. The company that maintains the lifts for us did resolve the situation as quickly as possible, but please accept my apology for the inconvenience that was caused to you.

I am sorry to read that your first room did not meet you expectations, but you were more than happy with the second room which was offered to you. I was also pleased to read that you found the service wonderful from this point on and that the location of the hotel convenient.

Our Executive Chef is currently reviewing our Room Service menu, so I am sure the next time you stay you will feel that it warrants our five star status.

I hope we will be able to welcome you back again, allowing us to show case our hotel as it should have been experienced from the very beginning.

Kind regards,

Anna-Marie Dowling
General Manager
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London, United Kingdom
Senior Contributor
44 reviews 44 reviews
Reviews in 13 cities Reviews in 13 cities
35 helpful votes 35 helpful votes
“Almost perfect”
5 of 5 stars Reviewed 11 February 2012

Just what you would expect for a hotel of this standard. Superb staff, great rooms, with the added benefit of an amazing location. We had a room looking out over to the London Eye on the 6th floor. There was some traffic/rail noise, as the room was at the East end of the note, but nothing too disturbing.

The only problem we encountered was a poorly closing window in the bathroom. The draft chilled the bathroom, to the point of being unacceptable. .(It was -4c last night...) (Ae were only there for the one night, and didn't have the time or inclination to report it).

All in all, would be very happy to recommend the Royal Hourseguards, and look forward to staying there again.

Room Tip: River facing are worth the extra for the views.
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  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Anna-Marie Dowling, General Manager at The Royal Horseguards, responded to this review
24 February 2012
I am delighted to read that you found our hotel almost perfect!! I was disappointed to read that your stay was let down with down a poorly closed bathroom window. I have asked the Housekeeping team to be make sure that all windows are tightly closed, particularly at the moment with us experiencing a cold snap in the weather.

It’s wonderful to read that you found the staff superb and the bedrooms great. The view over the Thames is certainly a special, and adds so much to a stay with us.

Thank you for recommending us, and we look forward to welcoming you back soon.

Kind regards,

Anna Marie Dowling
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Fantastic hotel, great location”
5 of 5 stars Reviewed 10 February 2012 via mobile
1
person found this review helpful

The staff at the hotel are very polite and efficient, the location is fantastic and whilst I opted for a courtyard (rather than river facing) view, the room was excellent with everything you need and very comfortable and spacious. Whilst still a top quality hotel it is not as formal as some other London 5 star so if you are looking for stylish but comfortable quality in a great location, go for it!

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Anna-Marie Dowling, General Manager at The Royal Horseguards, responded to this review
24 February 2012
Thank you for your comments and I am delighted to read that you enjoyed your stay with us. All our rooms have exactly the same facilities and amenities regardless of their view, and we do have many guests that prefer our court view rooms as they can offer a quieter stay while being in central London.

It’s fantastic to hear that you found the hotel stylish and comfortable and not stuffy or formal. For us, it is important that our guests can feel relaxed and at home while they are with.

Come back and see us again soon.

Kind regards,

Anna-Marie Dowling
General Manager
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Additional Information about The Royal Horseguards

  • Royal Horseguards Hotel
  • Royal Horseguards London
  • Royal Horseguards
Address: 2 Whitehall Court, London SW1A 2EJ, England
Price range (per night):* INR16,162 - 29,871

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