We had a twin room and stayed for three nights. The room was very small, but to be honest, I've stayed in smaller rooms in London! The room was very clean and comfortable, the beds were comfy and there were tea and coffee making facilties in the room.

The location is terrific. Many sights are within walking distance, and anything else can be reached via the Earl's Court tube station, which is only a few minutes walk away.

Breakfast was good, without being great. The breakfast staff were friendly and helpful.

It's a shame that I can't say the same thing about the reception staff. One man was particularly rude. Two nights in a row we arrived back at the hotel to be greeted with a sign saying 'Back in 5 Minutes'. Now I don't mind waiting 5 minutes, but when it is 3 degrees Celsius outside, with a howling north wind, that's a very long time to stand on a doorstep. The second time it happened to us, we waited 5 minutes, then rang the hotel number. When the phone rang, the chap on reception appeared from somewhere to answer the phone, and then noticed that we were standing freezing on the doorstep. He opened the door and instead of a simple 'sorry to keep you waiting' he immediately launched into a tirade. 'Did you call the phone??!!' and 'I have to have a break!!!' and 'this is not a 5 star hotel!!'. I was startled, to be honest.

Yes, it's not a 5 star hotel, and staff have to have a break, but do they have to abuse customers who, for the second night in a row, have been left freezing on the doorstep?

stayed here 3 nights between xmas and new year,parking is available £20 per day,the rooms are pretty much basic with tea,coffee making facilities,the rooms are very small not much room to move around,seem to be clean enough though,breakfast is basic with usual stuff cereal,fruit,yogurts,toast coffee,you can pay extra for full english think about £6 never tried this though,did miss a bar for drinks though for nightcap although some pubs nearby,tube station was near only 5 stops to leicster square,got a good rate though £250 for 3 nights.Would i stay here again? probably not, would go for better star rating with bigger room and bar restaurant which did miss,but knew this before i booked so cant complain really.was ok stay thats all

Booked 2 double rooms as both my sister and I wanted a room to ourselves. On arrival at 2.10pm - 10 minutes after check in opened, we were advised there were only twins available. The booking stated double not twin or double and had twin been an option, I would have booked another hotel!!!!!. We were advised breakfast would be complimentary which was a nice gesture, though I am now led to believe breakfast is always free.
The rooms are very small and had 2 people had to share, it would have been very intimate. It was very clean and there was a en-suite. The shower is quite small but worked, so what more do you need.
The location is very close to the Tube and there are busses to the Westfield shopping centre, so it is very convenient. I have to say that I would not feel very comfortable walking there at night - I normally stay around the Gloucester Road area - and so would not reccommend this for a lone female traveller.
The breakfast was interesting. Very cheap ham, proccessed cheese slices, tinned fruit and cornflakes. This was OK for a freebie, but appauling if charged. All in all it was basic but acceptable. This was not the worst hotel I have stayed in, but I don't think I would come back again.
One big concern was that they asked me to write down my credit card details as confirmation of the booking. Since my card had already been charged, I did not see why they needed full details, and refused. The form requested not only my full card details but expiry dates and security code. This is not necessary, and indeed would be opening up to credit card fraud. LEGALLY THEY CANNOT INSIST. DO NOT AGREE TO THIS.

My partner and I visited this hotel during a weekend stay in London to attend a two day event in November 2011. We wanted a cheap, but clean and comfortable place and...we found it! This hotel is in the heart of Kensington, we never needed to take any tube during our stay as we could walk everywhere we needed to, even to the railway station.
The rooms may be traditional old English style, but they are clean and comrtable. All expected items were present in the room. Our room was also very big, compared to London standard. But the best thing of this hotel has to be the management! We had booked with Expedia room only price, however when we arrived we asked what were the breakfast arrangements and we were told by the manager that he would give to us free of charge! Also, we had booked a double room and we got upgraded to a three beds room.
Overall, a great stay we would definitely recommend.