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BEST WESTERN Mornington Hotel – reviews, photos

4.0 of 5
12 Lancaster Gate | Westminster, London W2 3LG, England
Hotel amenities
BEST WESTERN Mornington Hotel
Ranked #256 of 1,069 hotels in London
4.0 of 5 stars 293 Reviews
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293 reviews from our community

What travellers say about this hotel
  • Hyde park(10)
  • Gate tube station(6)
  • Central line(6)
  • Short walk(5)
  • Very good(4)
  • Helpful and friendly(4)
  • Oxford street(4)
  • Marble arch(3)
  • Front desk staff(3)
Traveller rating
    84
    111
    50
    26
    22
Only show reviews for Family (30) | Couples (58) | Business (46)
Date Rating
Israel
Senior Contributor
39 reviews 39 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Great location off Lancaster gate station, nice rooms but the floor boards can get annoying”
4 of 5 stars Reviewed 28 January 2012
3
people found this review helpful

The hotel is located in a very convinent way near paddington station and just by Lancaster gate station.
Great breakfast, free high quality wifi , the only grief I have with the hotel was that the floor boards for this hotel being an old English house squeak requiring ear plugs.
The building is a couple of connected houses so it might make it a bit odd as the same floor rooms are located in three different levels.

I would recommend this hotel but do bring ear plugs if you don't want to wake up in the middle of the night as your neighbors walk to the bathroom.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Exmouth, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Nice hotel but limited facilities”
3 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

This is a strange review for me to write as I actually won a 2 night stay at this hotel in my local paper, so find it hard to slate the hotel too much as we didn't have to pay for it.

But if I had paid I don't think i would have been overly happy, but saying that I don't think I would have chosen this hotel in the first place.

We were travelling as a couple with our 1 yr old daughter. I cant fault the staff who were very attentive but the facilities for what we needed weren't very sufficient.

We had room 111, which compared to other London hotels was a nice size, obviously we had to get a travel cot in there, there was ample room and plenty of space with it up. I was concerned that we were at the back of the hotel overlooking the The Mitre pub, but as it was a Monday and Tuesday it caused no problems. The beds are huge but unfortunately the duvet is for a single bed, we ended up tugging and pulling it to and fro all night!

The breakfast was very good, better than alot of London hotels.

But the hotel does not offer any food or room service, on our last night we wanted to stay in, out our daughter down and have a drink and a meal, but the hotel downstairs in so small, literally reception and small bar. Also be aware then when you check in they require a card as a deposit, but as they do not offer room service or any drinks etc in the room then I don't quite see the point of this. Also they reserve £30 from your card, which I wasn't told, so when I got home I immediately thought my card had been cloned as I didn't recognise the transaction, apparently it can take up to 2 weeks for it to be lifted!!!

For us this hotel did offer what we needed but if you are a single or a couple then this would be perfect, nice location, 3 minutes from Hyde Park and 5 minutes from the tube.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Moscow, Russia
Senior Contributor
31 reviews 31 reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“Lovely hotel with great location”
4 of 5 stars Reviewed 26 January 2012 via mobile

Newly refurbished hotel with tiny but cozy rooms. Quite decent breakfast. Nice service. Hyde park and undergrount station is just a few minutes walk. Nice choice for a short break in London

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Listowel, Ireland
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Good location, clean and comfortable”
4 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

Nice hotel in good location, 2 min walk to tube, local pub and convenience store. Clean, comfortable, good english breakfast, friendly staff.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Copenhagen, Denmark
1 review
2 helpful votes 2 helpful votes
“Great staff, beautiful room and amazing breakfast”
5 of 5 stars Reviewed 20 January 2012
2
people found this review helpful

I got quite upset by reading the last review made about the Best Western Mornington hotel as I stayed in the hotel myself from the 16th-19th January and I found it brilliant. I normally do not write reviews but thought I wanted to share my positive experience after seeing the recent complain.

Firstly, the hotel is newly renovated with top modern rooms and its fantastic location just opposite hide park makes it even more attractive. All staff included the oriental girl who the other reviewer referees to where very helpful and polite. I was also asked for a deposit on check in although I had prepaid my room but did not think this was unusual as this is standard procedure in any London Hotel!!

The room I stayed in (111) was like the rest of the hotel very modern and clean. I found the room size very spacious compared to other central hotels whih I normally stay in.

The hotel's breakfast buffet is definitely one of the best in London. There are a lot of options to choose from and the staff made sure that everything got filled up regularly. All though I was quite late for breakfast one day I was still able to get hot food.

I have only good things to say about this hotel and I will definitely stay here again on my next business trip.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN Mornington Hotel

  • Best Western London
  • London Best Western
Address: 12 Lancaster Gate | Westminster, London W2 3LG, England
Price range (per night):* INR10,477 - 31,265

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