This hotel is a small jewel. Yes the rooms are a bit small but they are comfortable, the breakfast is included, warm breakfast costs extra but for a full english breakie 10 £ is ok as the food is good.
The room is clean and the bath room ok. You have a bus stop very close by that brings you right down to Oxford street or in the direction of Victoria station. Lancaster Gate is only 5 min walk away too, connecting you to the central line. The interior is nicly done as one can hope for in that area, english style with a fireplace in the entrance seating area. Nice bar and friendly personal. Price could be seen a bit high

This hotel sits behind the main Bayswater Road, within easy reach of Lancaster Gate Tube Station and Oxford Street, it is a Gem of a hotel. A good sized room, with a nice sized bathroom. Nothing is too much trouble for the staff. Well priced, this is my second stay and I can guarantee it wont be my last. Try the afternoon tea - yummy!

second time staying here.A lovely hotel , close to underground and opposite hyde park. Staff very friendly and great for the price. Will be staying here again.

Overall the hotel was good, nice location in central London and helpful staff. The rooms are deceptive compared to the web site, so take care when you get your room allocation.
I complained and got re-allocate a much better room, which met my expectations.

The carpets are marked (as they are cream) and bring down the overall look & feel.

The hotel sent me a nice letter when I complained explaining that the initial room that I was allocated was the corrrect 'executive' grade and that the new room allocated was a higher grade room (and not one of those shown on the website!) Weird!

So overall a nice friendly, central London hotel, friendly helpful staff, nice reception, careful of the room allocation & I still feel that the pictures on the websites of the rooms are misleading,

Internet £2.00/Hr - come on guys its 2012 on 1987!