Stayed last weekend in Jan 2012, From entering the reception to checking out it was great. Reception was friendly and efficient, room clean, comfortable and warm(it was freezing in London that weekend) and well furnished. Food was excellent and the restraunt staff couldn't do enough for us, Naviene (hope I've spelt that properly) was great.
Had only slight hiccup but it was dealt with proffesionally and curtiously.
Thouroughly recomend a stay here, we loved it, is was a special weekend for us and they just made it right for us.
Will also say that while we were there the fire alarm went off and an evacuation had to take place, and it was reasuring the efficency of the evacuation procedure, although this was a false alarm comforting to know their procedures work. Well done :-)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 February 2012
Dear Guest,
Thank you for your detailed feedback on Trip Advisor. I am delighted you had a wonderful weekend stay and we exceeded your expectations in terms of standards and services offered. I have taken the liberty to congratulate the team , especially Naveen for their efforts in offering outstanding service as highlighted in your feedback. Safety and security of our guests is our top priority at all times and Iam glad the ease and efficiency with which the building was evacuated further assured you of our committment to look out for our guests's well being at all times. I look forward to welcome you again to Hotel Russell in the near future.
Regards
Yiannis Constantinou
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC