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Hotel Russell – reviews, photos

4.0 of 5
Russell Square, London WC1B 5BE, England
Hotel amenities
Hotel Russell
Hotel Russell
Hotel Russell
Hotel Russell
Hotel Russell
Hotel Russell
Ranked #398 of 1,069 hotels in London
3.5 of 5 stars 1252 Reviews
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1,252 reviews from our community

What travellers say about this hotel
  • Very good(29)
  • British museum(28)
  • Great location(20)
  • Air conditioning(18)
  • Reception staff(16)
  • Friendly and helpful(13)
  • Square tube station(12)
  • Tube station(10)
  • Twin room(7)
  • HOT WATER(6)
Traveller rating
    250
    461
    265
    159
    117
Only show reviews for Family (103) | Couples (356) | Business (287)
Date Rating
Chester, United Kingdom
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
“Excellent”
5 of 5 stars Reviewed 14 February 2012

We got upgraded to an enormous room as the hotel hadn’t received my booking from Active Hotels, they were pretty efficient at sorting this our so kudos to them for that.

Hotel itself is very grand, extremely impressive from the outside, and the interior is stunning. There was a lot of work going on when I was there which was a shame.

Considering its location the hotel isn’t as insanely expensive as you might imagine, and has a nice ambience.

Better than any ‘budget’ hotel advertised on TV by a very long way.

Was freezing cold in London when I was there but the rooms were fine, nice and quiet as well.

I'd stay again.

Room Tip: Internal will be quieter, but you will have a pretty industrial view.
See more room tips
  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask drlargepants about Hotel Russell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sapna Singh, Manager at Hotel Russell, responded to this review
18 February 2012
Dear Guest,

Thank you for your candid comments on Trip advisor. Iam delighted you had a wonderful stay and the facilities offered impressed you. I am sorry if the renovation work being carried out in public areas caused any inconvenience. The refurbishment has been planned carefully to be carried out in stages so as to cause minimal impact on the comfort of our resident guests.
I look forward to your next stay with us.
Regards
Yiannis Constantinou
Hotel Manager
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Doncaster, United Kingdom
Senior Contributor
24 reviews 24 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“First class well located hotel”
5 of 5 stars Reviewed 12 February 2012

The hotel is still undergoing some refurbishment - mainly decoration - it does not cause a problem atall.
Perfectly placed for theatre, touring london and shopping. Within walking distance of Covent Garden, Oxford Street and Kings Cross / Euston stations. Russell Square tube is a minutes walk away.
First class food, clean and comfortable hotel.
We will certainly stay here again!

Room Tip: We stayed on the 6th floor towards the rear of the hotel, great nights sleep!
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by PararieDog for London
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sapna Singh, Manager at Hotel Russell, responded to this review
18 February 2012
Dear Guest,

Thank you for taking a few minutes to write a review on Trip Advisor. Iam pleased to learn that you enjoyed your stay at Hotel Russell and benefitted from its prime central location. Thank you for your understanding, Iam glad that the renovations carried out did not have an impact on your comfort and experience during your stay with us. I look forward to welcome you again in the near future.
Regards
Yiannis Constantinou
Hotel Manager
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Edinburgh, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Good city centre hotel”
4 of 5 stars Reviewed 8 February 2012

Stayed here myself for work. The room was small but had clearly been refurbished recently and very comfortable. The breakfast was excellent and the staff were very helpful and friendly. Service at reception was very efficient. The only faults were the air conditioning unit which was quite noisy and also the secondary glazing was left open but this was not apparent as the blind had been closed and the room was very cold and it took me a while to find out why the room was so cold.
These were all small things and would certainly not put me off going back and would consider this hotel if I was staying in London again for work or pleasure. A big well done to the staff for excellent service.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sapna Singh, Manager at Hotel Russell, responded to this review
18 February 2012
Dear Guest,
Thank you for your feedback on TripAdvisor. Iam delighted to learn that you had a comfortable stay and facilities offered impressed you. Thank you for commending the Restaurant and Reception team. I have taken this opportunity to congratulate them for offering exceptional service to all our guests. I have noted your comments with regards to noise from the air conditioning unit in the room and assure you this shall be addressed immediately. Iam sorry for the inconvenience this might have caused. I look forward to welcome you again to Hotel Russell in the near future.
Regards
Yiannis Constantinou
Hotel Manager
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Worcester
2 reviews
Reviews in 2 cities Reviews in 2 cities
“They Made our weekend”
5 of 5 stars Reviewed 7 February 2012

Stayed last weekend in Jan 2012, From entering the reception to checking out it was great. Reception was friendly and efficient, room clean, comfortable and warm(it was freezing in London that weekend) and well furnished. Food was excellent and the restraunt staff couldn't do enough for us, Naviene (hope I've spelt that properly) was great.
Had only slight hiccup but it was dealt with proffesionally and curtiously.
Thouroughly recomend a stay here, we loved it, is was a special weekend for us and they just made it right for us.
Will also say that while we were there the fire alarm went off and an evacuation had to take place, and it was reasuring the efficency of the evacuation procedure, although this was a false alarm comforting to know their procedures work. Well done :-)

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sapna Singh, Manager at Hotel Russell, responded to this review
18 February 2012
Dear Guest,
Thank you for your detailed feedback on Trip Advisor. I am delighted you had a wonderful weekend stay and we exceeded your expectations in terms of standards and services offered. I have taken the liberty to congratulate the team , especially Naveen for their efforts in offering outstanding service as highlighted in your feedback. Safety and security of our guests is our top priority at all times and Iam glad the ease and efficiency with which the building was evacuated further assured you of our committment to look out for our guests's well being at all times. I look forward to welcome you again to Hotel Russell in the near future.
Regards
Yiannis Constantinou
Hotel Manager
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Swansea, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Wonderful Stay, Wonderful Staff”
5 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

Hotel Russell is a hidden gem of a hotel in London. Conveniently located with easy access to all surrounding attractions.

The building itself is impressive with the inside a delight of marble staircases and opulent decor. However the warmth and charm of the building is surpassed by the warmth and charm of the staff.

Wonderful service, wonderful staff, wonderful food. The Russell is a firm favourite and we look forward to a regular stays.

If your looking for a relaxed stay in London, look no further.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Vardra about Hotel Russell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sapna Singh, Manager at Hotel Russell, responded to this review
18 February 2012
Dear Guest,

Thank you for your positive comments on Trip Advisor. Iam glad you enjoyed your stay and the team impressed you with their professionalism and friendliness. We look forward to welcome you again on many more occassions in the near future.
Regards
Yiannis Constantinou
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hotel Russell

  • Russell Hotel London
  • Hotel London Russell
  • Russell Hotel
  • Russel Hotel London
Address: Russell Square, London WC1B 5BE, England
Price range (per night):* INR12,762 - 25,357

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