This hotel far exceeded my expectations. The staff were so helpful and polite I couldn't believe it. We arrived a bit early as the traffic was kind to us, we tentatively asked if there was any chance we could check in early and it was no problem at all. A quick radio to housekeeping and a clean room was located.
The exterior of the hotel is fairly bland and uniform, but the rooms are clean, modern and comfortable. The bed was a good size, and the mattress just the right firmness. The room was a family room with two single beds as well as the double. The room was that big that I reckon you could've put another single in and still had room for a party. The bathroom was not huge but was big enough and certainly not cramped. I was pleased that there were enough towels for ALL guests, unlike my experience with Travelodge where you get one towel to share. Despite being directly next to a busy dual carriageway, nothing could be heard from the room.
Car parking was six pounds a day and felt safe enough. The spaces are not a bad size, but if parking under the hotel, the pillars encroach and make parking 'interesting'. For getting into central London, there is a subway to the tube station approximately 30 seconds walk, with the actual station being a couple of minutes walk underground. It's on the Central line, Zone 3 and has plenty of seats going in to London. Coming back you might have to stand for a bit.
There's an onsite restaurant for Breakfast and Dinner (possibly lunch but I'm not sure). It's quite welcoming and modern and has a nice atmosphere in the evening. Breakfast is (or can be) immense. It's good value if you're alone but fantastic value if you're with kids as they eat free. The hot food was hot, the cold food was cold and on both mornings a good selection of everything available. Normally if I stop at a budget hotel it's a trip to the local garage or newsagent for a cereal bar and a bottle of juice, but never again if I'm in a Premier Inn!
We had a really good stay here, the only complaint being with the evening dinner in the restaurant. The food was adequate and good value (kids ate free again as part of an earlybird offer), but the service was just lacking a little. Staff disappeared between courses for too long. Some customers were waiting to pay or order their next course but couldn't. It's a minor gripe, and didn't detract from the rest of the stay.
I have already recommended this to family and friends, and will carry on recommending to anyone who wants a cheap break in London but doesn't want to compromise on comfort. Also, they have interconnected rooms - ideal for families.
