I wish there was a "good" rating because my experience was between average and very good.
Things I liked:
1.Very comfortable bed, had a good sleep
2.Staff is very efficient,except for bartender, and cleanliness of room was A+
3.They were very accomodating when I asked them to freeze breastmilk expressed for my baby since their fridge was not very cold, special thanks to Skaiste the receptionist
4.Skaiste also did her best to find me a room when we got there before check-in time.
Things I did not like
1.the thermostat was set very high to compensate for the fact that window was not closing properly, note to hotel management, better to fix the source of problem to save on your energy bills
2.Staff seemed a bit stressedout and anxious about their job, theywere very efficient but it seemed as though they were very scared of the general manager which is why they do a good job but just seem worried.
3. When my friends came to visit and we sat in the lobby bar, the GM kind of ordered us, rather than ask us to have a drink. I don't know if it's me misinterpreting his body and facial language or if they don't let you sit without ordering something.
4.Fridge was not cold enough
I think the general manager needs to lighten up and smile more, it would make for a happier team and would suit him because he is otherwise a very attractive man :)
- Also Known As:
- Ashburn Hotel London
- Official Description (provided by the hotel):
- New luxury boutique hotel with 38 rooms located in South Kensington, central London. Offers continental breakfast, welcome drink and glass of champagne in the evening with all rates as well as a different turndown gift on your pillow every night. ... more less
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