i stayed in this hotel in december to celibrate my 60th birthday,with my partner. we had a great time,the room was a little small but could not fault anything. i would stay there again and found the staff helpful as for its location its well served by tube and bus and only 25min to the west end.( 5mins to tube station) as for the the people who have wrote negative reports of this hotel they should in my opinion get a life? alan dale skegness

I normally write reasonably detailed, impartial reviews. With this hotel I can't!

I find it bizarre that such a place can sell rooms.

We were stuck for a hotel on a business trip and my partner booked this. Where do I start?

1) Behind the check in counter (the bleak check in counter) there was a wooden shelf with a handwritten note stating 'breakfast' selotaped to the front of it. On the shelf there was a ziplock bag with a croissant, some water and who cares what else.
2) The trip to the room reminded me of a bad dream where you are stuck in a building but can't get out. The corridors are all over the place and include numerous fire doors to compensate for the fact that the owners clearly stuffed as many rooms into this property without any regard for customer experience.
3) The room was tiny and the cover to the synthetic duvet was not very nice (I'm trying to be polite here!), suffice to say I slept on top of the duvet, I really didn't fancy getting into the bed.
4) The walls are paper thin. I could hear every conversation, door closing, etc...

I couldn't leave here quickly enough.

I got a last minute deal for the Kensington through Londontown.com. The rooms are small but really, I was there for sightseeing in London, not sitting in my room. They offered free internet access which was helpful. There were shower gels in the rooms but not individual toiletries so consider bringing small bottles of your own shampoo and conditioner. The windows opened and while it was a busy street during the day, for the most part it quieted down at night.

It was an easy walk to the tube and just a few minutes away there is a Sainsbury Express where you can pick up food items for meals. There are no fridges in the rooms so buy just what you need. There is a coffee machine in the lobby which dispenses hot water, coffee, cappucino, etc.

Travelling alone, the front desk agents helped letting me know where to walk and when, what restaurants were handy and more.

when arrived room was small had single bed plus bunk beds ideal for children not an adult , and when was upgraded to a double room had to pay extra 15.00 per night which i thought was disgusting .also stated in discription there would be toiletries in bathroom not there .will not be going there again.On the positive side 5mins from tube station and olympia .bad experience .