The hotel location is FAB, and Kensington is a great place to stay, however the staff are very rude and unfriendly and the rooms are pokey and limited. The bathroom was a little grubby too.

How this hotel got 3 stars I have no idea. Its also massively overpriced. You can find a much better deal elsewhere.

We stayed here 30th Dec 2007-03rd Jan 2008.
I cant believe its called a hotel it was more like staying at a hostel.....! The best thing was the location like other people say its ideal for going in and out for your sightseeing trips.Earls court tube is 2mins away,and all you have to purchase is a zone 1-2 oyster card for the transport.

The bad things.....

1.loose tiles on bathroom floor
2.Lights not working plus Dangerous.
3.Bedroom Carpet/Hotel Carpet Dirty...Bedroom didnt appear
to get vacuumed.
4.Toilet space and shower space very small,if you are of larger build you will have no chance of sitting down on the toilet.
5.Breakfast very basic,toast always undercooked.Warm Bread!!!
6.Handrails leading up to the hotel entrance very insecure.

How this Hostel/Hotel Passes the Health and Safety Checks required is beyond belief........

We only spent 1 hour a day maximum in the room to get changed thank god for that.

So if you want location its not bad.....
otherwise if you want a decent standard hotel forget this one.

Unfriendly people, too small rooms, dangerous elevator (close the door without advise), blocked fire alarm, too smal bathroom, very poor breakfast, a nightmare!
the web page is a lie! No more than a half of star!
AVoid! Avoid Avoid!

First of all, I must admit I didn't check any comments on the hotel before booking. It was planned in a hurry this trip and I trusted the booking company when they oferred us this 4 stars hotel (this is the category of the hotel on our booking mail). Seeing the other comments, I alredy consider myself a lucky traveler as I didn't have problems with the shower and the room wasn't in the basement! But still, this was the tiniest room I have ever been with the perfect match in the shower. There were max 30 cm between the bed and the front wall and of course, to take advantage of all space, they had to place the tea cup's support on the same wall. In order to pass sideways and also hunchbacked through that area. Yes, the sheets were clean, but I took a look before leaving under the bed and I was horrified to see rests of food, wrapping of candies and the dust floating like they didn't passed the vacuum cleaner for 2 months at least! Anyway, disgusting to see that after spending 3 nights in that room. We also had the fire alarm on Sun morning at 6 am and when we asked at the reception what was that they said it's normal to test it from time to time! Breakfast was very simple: coffee, milk, cereals and toast. It's good that is close to bus station streight to Marble Arch and metro. Overall, I wouldn't repeat the experience. I should have imagined why their website is so cheap and they don't have any photos of the rooms.