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Cromwell Crown Hotel – reviews, photos

139 - 141 Cromwell Road, London SW7 4DX, England
Hotel amenities
Cromwell Crown Hotel
Ranked #941 of 1,069 hotels in London
2.0 of 5 stars 282 Reviews
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282 reviews from our community

What travellers say about this hotel
  • Continental breakfast(3)
  • New rooms(3)
  • Double beds(3)
  • Toilet roll holder(3)
Traveller rating
    3
    25
    37
    33
    180
Only show reviews for Family (48) | Couples (68) | Business (28)
Date Rating
sheffield
1 review
1 helpful vote 1 helpful vote
“Dont make a mistake, price looks cheap but a jail room is better”
1 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

the WORST hotel I have ever stayed in.
If you think this review is wrong just waste your money and go to this hotel!
Do not make our mistake and think oh dont always believe the reviews and it'll be ok. ...IT WONT! trust me spend more on a better hotel and your trip will not be ruined! ..
I booked the room via an agent, and after having seen the photos on their website, I felt confident.
Once arrived, I was shocked. Not only because of the staff, but actually because of EVERYTHING
The shower is not working
The toilet has problem an is not clean, it is quite dirty
The room which I have been there was full of rubbish they didn't clean it!
I traveld in the snowy night and outsite was so cold unfotunatly the room was cold ,they ignored me when I complined!!!!!!!
PLEASE PLEASE DONT STAY HERE
A JAIL ROOM IS PROBABLY BETTER

Room Tip: DONT STAY!!!!!!!!!! my room was so noisy and full of mold
See more room tips
  • Stayed February 2012, travelled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask peggy m about Cromwell Crown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Truro, United Kingdom
1 review
“What a shock”
1 of 5 stars Reviewed 26 January 2012

This hotel was booked by mistake and what a shock it was. The hotel is being renovated, there is a terrible noise all day and everywhere is covered in dust. The toilet didn't flush, the plug in the sink didn't fit, toilet roll holder was broken as was the fixing for the shower. The room was so small the double bed was against the wall. Television didn't work. I will say that the bed was comfortable but we couldn't turn off the radiator which was touching the head of the bed with only a pillow seperating our heads from the metal.
The hotel is in a good area for visiting the museums and The Albert Hall.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Gillian J about Cromwell Crown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Senior Reviewer
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Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“In Polar Artic”
1 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

Hotel is beeing in reconverting operationin a good hotel but it still works and the service is very poor. Rooms that have been refurbished are in a aparent good condition but then you notice that heating does not work, that television is not connected, telephone has no signal, and that it it very cold inside the room when outside it is something about 0º celsius!!!!!

  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by saxofone for London
Ask saxofone about Cromwell Crown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Disgusted!!!”
1 of 5 stars Reviewed 11 December 2011
1
person found this review helpful

Came to London for the weekend and was booked in for this hotel for one night. Booked it in Sept. No problems, no phone calls, no emails. 4 of us turned up to eventually be told the reservation had been cancelled by them because the hold on the credit card didnt pass???? This is really strange, however, they did have a room they offered which was unhabitable..shame we didnt tape the offer or room or we could pay an extra 100 pound to upgrade. Was not happy with this as not our fault, no apology, no trying to help us...nothing!!!
We did however manage to get a really really nice hotel, 100 times better just up the road and whilst this did cost a little more we were happy in the knowledge we had somewhere to stay that night in London.
Please avoid this hotel at all costs...could of ruined a once a year trip..so so glad my elderly mother was not with us.
p.s...the Montana hotel further up on Gloucester road is excellent.

  • Stayed December 2011, travelled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask tracie m about Cromwell Crown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
1 review
2 helpful votes 2 helpful votes
“DO NOT STAY HERE!!!!!”
1 of 5 stars Reviewed 3 November 2011
2
people found this review helpful

the WORST hotel i have ever stayed in..do not make our mistake and think oh dont always believe the reviews and it'll be ok ....IT WONT! trust me spend more on a better hotel and your trip will not be ruined! ....we booked a double room which on the website looked lovely these are not pictures of the room u will get....this is not the reality! the first room we were taken into the basement had to negociate our way around a huge pile of dirty washing thrown all over the floor..our room i could only liken to a prison cell it had 4 single beds with damp dirty decor and carpet it was discusting..we complained and were moved to a room with a double bed,the room was dirty had barely workable shower in fact i darent use it! bed linen was dirty and the room was damp/dark,we were due to stay 2 nights but we left after the first night,the staff were rude,barely able to understand/remember basic info even just taking your name etc we neve dared venture into the breakfast room as i would not have eaten anything prepared in that hotel. totally ruined our trip to london and i would never ever recommend this hotel to anyone,i would have rather slept in the car! after fighting/complaining for 4 months we were refunded for the second night that we were charged for even though we didnt stay! i believe they are refurbishing the hotel but the sheer staffing and service would not make it much better with a lick of paint.... PLEASE PLEASE DONT STAY HERE!!!!!

Room Tip: if u are going to stay here ensure u get a refurbished room as i believe these are slightly better
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  • Stayed June 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask eliza d about Cromwell Crown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Cromwell Crown Hotel

  • Cromwell Crown Hotel London
  • Cromwell Crown London
Address: 139 - 141 Cromwell Road, London SW7 4DX, England
Price range (per night):* INR5,684 - 21,512

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Cromwell Crown Hotel
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