This hotel was booked by mistake and what a shock it was. The hotel is being renovated, there is a terrible noise all day and everywhere is covered in dust. The toilet didn't flush, the plug in the sink didn't fit, toilet roll holder was broken as was the fixing for the shower. The room was so small the double bed was against the wall. Television didn't work. I will say that the bed was comfortable but we couldn't turn off the radiator which was touching the head of the bed with only a pillow seperating our heads from the metal.
The hotel is in a good area for visiting the museums and The Albert Hall.

Hotel is beeing in reconverting operationin a good hotel but it still works and the service is very poor. Rooms that have been refurbished are in a aparent good condition but then you notice that heating does not work, that television is not connected, telephone has no signal, and that it it very cold inside the room when outside it is something about 0º celsius!!!!!

Came to London for the weekend and was booked in for this hotel for one night. Booked it in Sept. No problems, no phone calls, no emails. 4 of us turned up to eventually be told the reservation had been cancelled by them because the hold on the credit card didnt pass???? This is really strange, however, they did have a room they offered which was unhabitable..shame we didnt tape the offer or room or we could pay an extra 100 pound to upgrade. Was not happy with this as not our fault, no apology, no trying to help us...nothing!!!
We did however manage to get a really really nice hotel, 100 times better just up the road and whilst this did cost a little more we were happy in the knowledge we had somewhere to stay that night in London.
Please avoid this hotel at all costs...could of ruined a once a year trip..so so glad my elderly mother was not with us.
p.s...the Montana hotel further up on Gloucester road is excellent.

the WORST hotel i have ever stayed in..do not make our mistake and think oh dont always believe the reviews and it'll be ok ....IT WONT! trust me spend more on a better hotel and your trip will not be ruined! ....we booked a double room which on the website looked lovely these are not pictures of the room u will get....this is not the reality! the first room we were taken into the basement had to negociate our way around a huge pile of dirty washing thrown all over the floor..our room i could only liken to a prison cell it had 4 single beds with damp dirty decor and carpet it was discusting..we complained and were moved to a room with a double bed,the room was dirty had barely workable shower in fact i darent use it! bed linen was dirty and the room was damp/dark,we were due to stay 2 nights but we left after the first night,the staff were rude,barely able to understand/remember basic info even just taking your name etc we neve dared venture into the breakfast room as i would not have eaten anything prepared in that hotel. totally ruined our trip to london and i would never ever recommend this hotel to anyone,i would have rather slept in the car! after fighting/complaining for 4 months we were refunded for the second night that we were charged for even though we didnt stay! i believe they are refurbishing the hotel but the sheer staffing and service would not make it much better with a lick of paint.... PLEASE PLEASE DONT STAY HERE!!!!!