Booked this hotel because it was AA-listed, which is normally a reliable guide.
Agree with other reviews, shabby, minimal breakfast.
Beds OK & convenient location. You probably need to pay a lot more for even an adequate London hotel.

20 Bentinck St. London W1 is to be avoided. The hotel bears no relationship to the facilities, service and food advertised on their website. No coffee/tea in rooms, only toast or cereal for breakfast. Dingy rooms and scruffy - mould in the tiles - bathrooms with no soap and only handtowels. The only saving grace was that the beds were clean.

Absolutely disgusting, unfriendly, unhelpful staff, filthy rooms, facilities definitely not as advertised! Avoid!

We booked this hotel through the accomodations kiosk at a train station. When we got there, the desk clerk was pleasant and we headed up to our room. The room was FILTHY!!! There was blood on the bedspread, ciagarette burns all over the bedding, the TV dial was held on by a hairpin and the bathroom was moldy with pipes all over. The sheets had not been changed and the carpet looked like it had never been cleaned. We went back downstairs and tried to pleasantly say that this wasn't going to work for us, and the clerk did a Jekyl-Hyde act. She became surly and refused to give us our money back. We had to go through the accomodation kiosk again who had success on our behalf. You'd think a dump like this would at least be cheap but they charged $150 American. I have travelled extensively and this was the worst hotel I have ever seen.