me and my partner stayed at this hotel on the 27th january-29th january. Before we arrived i decided to upgrade our room to an executive suit as they looked lovely in the pictures, but i also had to pay a little more money on arrival which i expected. what i didnt expect was to be given a crappy little room which they told me was EXECUTIVE when it clearly had just been painted, not only was i annoyed that i had been given a standard room but i also had paid extra money to stay in there! I went to reception to ask about my room and they said they do have two types of executive rooms, the ones on the top floor (where i was) and the ones on the ground floor. TAKE NOTE the executive rooms on the ground floor are in pristine condition and look amazing! unlucky for me, i was given a 'crap' executive room. Be warned that the lift does take AGES to reach you, and when it does you can only fit about 3 people inside. we did take the stairs a couple of times, but they were steep and unlevel. The bathrooms in the place are tiny, only one person at a time and you cant turn around in there atall! on a more positive note, the hotel staff are very polite and friendly, the free continental breakfast we recieved was extremely satisfying and also the location is perfect as its only a 15 minute walk to oxford street and a 5 minute walk to hyde park! would i stay here again? yes if i was sure i was getting a ground floor executive room if not then NO.

I also read the reviews after booking this hotel & dreaded what was ahead. I was pleasently surprised. The staff were very friendly and helpful. My room was a twin room and quite spacious 219. The carpets were not threadbare and the beds were adequately comfortable. I did not go for the view from the window so it did not matter that there was none. The bathroom was fresh & clean. I have stayed in more luxurious hotels but I felt this was really good value for money & ideally located. I had no problem with Internet access. Well done Norfolk Towers.

Having read the reviews AFTER booking the room I was really not looking forward to the stay. I have to say my room was superb, they put me in a twin Club room- ( I stayed in room G4) and it was fab, almost looked as if it had been refurbished that day! Plasma on the wall, tea and coffee and excellent modern bathroom with modern ceiling shower. Check in was swift and reception lady was very nice and friendly.

Location excellent just 5 minute walk from paddington station and tube. Value for money superb for what I paid.

Clearly some people have had some issues here but credit where credit is due, they are obviously listening and making a good effort.

Very nice hotel couldn't fault it. The staff are nice, room G4 very nice and clean. We shall stay again well done NorthFolk Towers