11th Feb 2012. Having decided to celebrate “Valentines” a little early (by a few days) my wife and I booked into the Phoenix at Kensington Garden Square. We'd stayed here a few times before but not for over a year. When we walked into the hotel it was as welcoming as we remembered from last time and nice and warm (which was a boon on this particular day, having left our house earlier in Peterborough with the temperature at -10!!). The Phoenix has a cottage feel to it and many of the original features of the building have been maintained inc. many of the fire places, dado rail etc. With several very comfortable seating areas adjacent to the lobby and good internet access, the hotel has huge appeal to the business and leisure traveller alike and yet, thankfully lacks the oppressive hustle and bustle of modern hotels. The rooms are very cosy and comfortable and have all the facilities one could wish for. Add to this the helpful, well mannered and courteous staff at the hotel and in my opinion, this is a very special hotel and the ideal choice for a stay close to London's theatres or if you just want to "take the air" in Hyde Park. My wife and I cannot recommend it highly enough.

I have been using the Phoenix hotel for a number of years now. Predominantly Monday to Fridays whilst I am working in London. I occasionally use the hotel for personal / family trips to London. The hotel is very clean, the staff helpful and accommodating. Single rooms are small but for the business man looking for a good place to stay - you cannot fault it. A great hotel with good room rates. Great Value for Money !

The nearest tube is Bayswater, which is 4 minutes walk away serving the Circle and District lines, whist a further 4 minutes at the top of Queensway (Opposite Hyde Park) is Queensway Tube Station - Central Line. Paddington Rail Station is close by to the hotel (5 min taxi ride or 15 minute walk)

Stayed at this hotel for 1 night. As I have stayed at this property 3 times before I knew what to expect. Small rooms, small bathrooms, average service and a slow lift. i have to say that during this stay I was a bit disappointed. The radiator in my room wa boiling hot, and it was impossible to turn it down. But with help of a fan and a wide open window I sort of survived the night. The room I got this time was also very outdated, and not as new as my rooms on prior visits. But the price for this hotel is still okay, and the location is fantastic with both Baywater and Queensway tube station just around the corner. But I would reccomend this hotel only if you are staying here for 1 or maximum two night.

I've stayed in this hotel with my 20 years old daughter for a whole week and we think it was flawless: excelent and clean accomodation, nice staff, served by two tube stations - Bayswater (circle and district line) and Queensway (central line) - walking distance to nice places such as Hyde Park and Notting Hill Gate and a fantastic breakfast.