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The Park Lane Sheraton Hotel – reviews, photos

5.0 of 5
Piccadilly, London W1J 7BX, England
Hotel amenities
The Park Lane Sheraton Hotel
Ranked #567 of 1,069 hotels in London
3.0 of 5 stars 1046 Reviews
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1,046 reviews from our community

What travellers say about this hotel
  • Palm Court(30)
  • Buckingham palace(23)
  • Very good(22)
  • Great location(16)
  • Top secret(13)
  • Room service(12)
  • Friendly and helpful(10)
  • Tube station(6)
  • Reception area(5)
  • Starwood Preferred Guest(5)
Traveller rating
    164
    276
    253
    200
    153
Only show reviews for Family (123) | Couples (362) | Business (227)
Date Rating
Chicago, Illinois
Top Contributor
85 reviews 85 reviews
Reviews in 32 cities Reviews in 32 cities
24 helpful votes 24 helpful votes
“Much Better This Trip; Great Location”
5 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

This was our second visit to this hotel. It was much better than first visit. They upgraded us (I am Starwood Platinum) to a great “studio suite” which was on a top floor and overlooked Green Park. Great View! Room was a large single room (not really a suite) but with large bedroom and living room/desk areas. The bed was a very comfortable king sized bed with great pillows & linens. The bathroom was a huge old fashioned one with a shower stall on one end and a tub with hand held shower on other. The bathroom and main rooms both had great natural lighting ( too great for my wife who prefers dim lighting for make-up application-not possible near a mirror even with drapes in living room closed.) I loved the shower with a high volume shower head located at (quite high) ceiling level. I really loved the room and the way they treated a Platinum guest. I found electric outlets a bit strange at first…all I could find unused near desk were “Italian style” for which neither the hotel nor I had an adaptor….but eventually solved problem by finding some unused, normal UK sockets in bedroom part of room and by concierge supplying me with a multi-plug strip so I could plug lamps etc in at same time as my computer. Room had WI-FI (free for Platinums). Restaurant still was very pricy, but we really did not consider using it. The Prêt A Manger carry out place a couple of blocks away had great breakfast food (including great freshly squeezed OJ) and was reasonable priced. We were smart enough to have Taxi drop us off at right entrance (not the one on Piccadilly)this time. Location is great! My wife was still turned off by shower and lighting. My “stars” review reflects only my opinion

  • Stayed November 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 8 more reviews by travelingdoc42 for London
Ask travelingdoc42 about The Park Lane Sheraton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Dunphy, General Manager at The Park Lane Sheraton Hotel, responded to this review
19 February 2012
Dear travelingdoc42,
Thank you so much for your feedback following your second stay.
I am delighted that we had the opportunity to welcome you back and upgrade you to a Studio Suite with view over Green Park. We are proud to read your nice comments and that you felt welcome as a valued Platinum Starwood Preferred Guest.
We look forward to your next visit and please don't hesitate to get in touch with me prior to your arrival.
Warm regards,
Paul Dunphy
Hotel Manager
paul.dunphy@sheraton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“one night in London”
4 of 5 stars Reviewed 11 February 2012

Here on business, and had one night at the Park Lane. The room was very comfortable, and the bathroom elegant. the high tea was a must, but service was just a bit so so. my only complaint was not having a lounge. the location though really makes up for it. if you go just outside the hotel (back entrance) turn left you will find one of the best most vibrant tapas restaurants in all of London!

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Filmguy7 about The Park Lane Sheraton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Dunphy, General Manager at The Park Lane Sheraton Hotel, responded to this review
12 February 2012
Dear Filmguy7,
Thank you so much for your nice review.
I am delighted that your room was comfortable and that you found the location to be excellent.
We look forward to welcoming you back.
Warm regards
Paul Dunphy
Hotel Manager
paul.dunphy@sheraton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Senior Contributor
31 reviews 31 reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Park Lane property not so posh...”
3 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

While in an excellent location, this property could definitely use some work! It is an older hotel, but 5-star prices should feel like 5-stars. The cost of wi-fi is outrageous, but couldn't be avoided as the stay was for a week-long business trip. Breakfast was average, but for above-average prices. In-room and gym amenities seem as dated as the rest of the hotel. All-in-all, a disappointment.

Room Tip: If your budget allows, definitely go for the upgrade to one of the executive rooms!
See more room tips
  • Stayed February 2012, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask easterndixie about The Park Lane Sheraton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Dunphy, General Manager at The Park Lane Sheraton Hotel, responded to this review
12 February 2012
Dear easterndixie,
Thank you for sharing your review following your stay.
I am sorry that you felt the internet and breakfast charges are too high. I am also disappointed that you felt the gym amenities seem dated, as the gym had just recently been fully renovated. As a result, i have addressed all your comments with the relevant managers so we can better meet your needs next time you stay with us.
Please let me know once you have made a new booking so we can ensure that your stay will be a pleasant one.
Warm regards
Paul Dunphy
Hotel Manager
paul.dunphy@sheraton.com
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Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“Not up to Sheraton 5 star standards.”
2 of 5 stars Reviewed 10 February 2012 via mobile
2
people found this review helpful

Rooms are dingy, worn and overpriced even by London standards. Breakfast is terrible. Only redeeming feature of this hotel is the Citrus restaurant which serves Italian at a reasonable price, and has friendly service.

  • Stayed February 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Alybaba786 about The Park Lane Sheraton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Dunphy, General Manager at The Park Lane Sheraton Hotel, responded to this review
12 February 2012
Dear Alybaba786,
Thank you for your review.
I am disappointed that you found the quality of your room unsatisfactory and too expensive. I am also addressed your comments regarding the breakfast service as they are helpful.
Thank you also for your compliments regarding the Citrus restaurant. Please let me know when you will be back and I will ensure a comfortable stay.
Warm regards
Paul Dunphy
Hotel Manager
paul.dunphy@sheraton.com
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“Excellent Location”
5 of 5 stars Reviewed 8 February 2012

Stayed in this hotel twice this year. Location is fantastic, just next to Green Park and walking distance to basically everywhere. Breakfast is good and concierge is very knowledgeable. However, the hotel associates are not as friendly as other Starwood properties except the night duty manager (forgot his name; but I really think he was the only friendly chap with a warm always willing to help face) and also a Filipino waitress at the restaurant.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by JaJa_LuRVeS for London
Ask JaJa_LuRVeS about The Park Lane Sheraton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul Dunphy, General Manager at The Park Lane Sheraton Hotel, responded to this review
12 February 2012
Dear JaJa_Lurves,
Thank you so much for your response.
I am happy that you chose The Sheraton Park Lane hotel twice this year already, and I have shared your compliments regarding the Bracewells breakfast restaurant and the Concierge team.
We will be delighted to welcome you back soon.
Warm regards
Paul Dunphy
Hotel Manager
paul.dunphy@sheraton.com
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Additional Information about The Park Lane Sheraton Hotel

  • Park Lane Sheraton
  • Park Lane Hotel London
  • Sheraton Park Lane
  • Sheraton Hotel London
  • London Sheraton
  • Sheraton London
Address: Piccadilly, London W1J 7BX, England
Price range (per night):* INR4,960 - 37,116

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