I checked in after 11pm to this hotel and my head office had made the booking and paid for it.
The check in desk insisted I pay when the booking on their documentation clearly stated it had already been settled.
After lots of coming and going with wispering in the back room it was stated that the company card had been rejected and I would have to pay.
I suggested that I leave my card number as security but that we could sort this out first thing in the morning, I was booked in for two nights and had stayed previously as indeed had a number of my colleagues.
I was allowed to go to my room, it was now midnight and I had an early start the next morning.
fifteen minutes later the phone rang and when I answered it the reception guy asked me to bring down my passport!!!! Words fail me at the ineptitude of the staff...I could go on and on but I wont, I will never stay at this hotel again though, nor will my colleagues.
- Hotel Euston Square
- Euston Square London
