told when we arrived that booking was cancelled, although i checked that booking was ok day before
they eventually did find as a room that was ok ,no real complaints about the room as we didnt spend much time in it. the location is very good
problem when we tried to check out they tried to charge us £18+ for phone calls from our room which we did not make when I complained they said theywould investigate
now i find they have charged my credit card this hotel is run by incompetant staff

OMG!!! One of my pet hates are cheap, nasty hotels where staff work and hardly speak a word of english and the main aim is to rip you off!!! And the Cheshire Hotel is a PERFECT example of this. £120 per night. Are you kidding me. The hotel is filthy, discusting, falling to peices, the dingiest and the smallest room I've stayed in. Breakfast was swimming in grease. Please I beg you give this one a swerve and stay at the Y, The council should be ashamed of allowing this place to remain open. Final Tip: Avoid at ALL cost!

We arrived to be met by a Receptionist who announced in extremely broken English that there was a problem with our room (booked several days before) but that it was 'okay' because they had found us a room in another hotel. The inference was that we should be grateful. It was pouring with rain and we were due at a party in Covent Garden in half an hour so my husband asked if this 'other hotel' was nearby.It took several attempts at re-wording the question before the receptionist decided to summon someone who spoke English. The reinforcement heard our plea to be settled somewhere quickly as we were already cutting it fine and to his credit agreed that we could stay there (phew!) adding sotto voce that they would have to send someone else to the mysterious 'other hotel'. He then asked for our card and went to charge us before we had seen the room. Okay - so it's inexpensive for London (£152 with breakfast) but seriously? pre charging, when they already had our card number and we were obviously a middle aged professional couple - with luggage! :)
The room (404) was a cupboard, with the most basic bedding I have ever seen - one thin pillow, threadbare blankets - but it was clean so we dumped our luggage and paid up before departing for the party. Had we not been under such time constraint we would have politely declined and moved on. On our return to the room later, it became apparent that there was not only no tea making facilities but not even a bottle of water. We ended up ordering tea from 'room service' ('Room Service 'in name only- basically only over-priced drinks and Pringles served by some poor beleagured night porter) and we huddled together for warmth under the thin blankets and slept so fitfully that we both saw dawn rise.
Breakfast was similarly Fawlty Towers and when on leaving we explained that we had had room service and would like to pay there was yet more confusion and more questions - what had we had? we'd have to wait while the bill for it was found, and eventually..... how WOULD we like to pay the £1.70?
In retrospect it is quite funny but at the time it was cold, depressing and frustrating and I would urge you to avoid!

My sister and I stayed in room 106, when we entered the hotel we were greeted with joy and happiness by a lovely lady. We were treated very well,everytime we needed a help the young lady was overwhelm to help, we quickly noticed she was very professional and kind. The room was basic but very clean staff made it all we will definitely return there. It's rare to find good customer service in London hotels we were really impressed by the service and the young lady who checked us in, she was the same lady who signed us out on Tuesday morning the 15 nov 11. Thank you