I stayed 8 nights in the hotel. The hotel is conveniently located on a 3 min walk away from Paddington Station in a small square but next to restaurants and mini markets. Its location makes it perfect for business as you are well connected with the underground. The hotel itself is far from a 4 star hotel: There is a smell of moldy carpet in both rooms and corridors, the windows, old and Victorian style that were not able to close properly leaving a gap for air to get in the room. I booked a 3 bedroom room to find out that it was a small room with 3 beds stuffed in. The bathroom was really big and nice. The breakfast was fair enough with a limited selection of items to choose from. Although the standards of the hotel was found to be rather medium, I would like to sincerely compliment one of the receptionist named Stacey. All throughout my stay she has been very helpful, accommodating, assisting with a genuine concern on customer service. She spoke perfect English (unlike other receptionist) and always had a big smile on her face (unlike other receptionist). Thanks to Stacey communicational skills, both my partner and I would consider booking this hotel again.
Room Tip: Avoid having rooms on high floors because there is one slow elevator and it can take minutes before...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 January 2012
Dear guest, please note that cleanliness is one of our major strengths and we have recently refurbished. The building does have original Victorian windows to preserve the classic English charm. Stacey is very happy she made such a good impression and would love to see you return.
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