Being treated by my daughters to a weekend in London to shop and watch a show, they picked a perfect hotel to make the whole weekend very successful. The staff were kind, efficient and very friendly and the hotel was everything it should be to make you comfortable and relaxed. Indeed, observing the relationship between the staff and the manager it was obvious why the hotel was a pleasure to stay at, they were friendly with him but he was definitely managing them and they were aware of his authority and his wish to ensure every guest was well looked after.

A decent budget hotel. Service fine, rooms well appointed and very clean, could do with heavier curtains. Breakfast was ok but the bar was a little dull. The walk from the tube is short but feels unpleasant in the dark, wouldn't be much fun with heavy luggage either.

I recent stayed at this hotel with my family in 2 rooms over 2 nights in mid January 2012. I chose it as it was on the outskirts of central London that had adequate parking. The hotel staff were very friendly and helpful. The interior of the rooms were both basic but fine and sound proofinf through walls was fine however the corriodors echoed with noisy other guests. Our room faced the front of the building onto Silvertown Way and you could view the top of the O2 arena and the Canary Wharf buildings, however the police cars raced up and down each night we stayed there 3 or 4 times.. If I stayed here again I would need to face the back of the building away from the road. The tram and tube statioin is about 100 metres into central london. A Private hire taxi into central london will cost about £30-35. Breakfast is very basic and totally self service ( cooked-, scambled eggs, sausages and beans, cereals, toast and pastries) and all plates are quite small. Booed via laterooms at £88 a night, room rate at the hotel was £220 per night. so had good value for the money. I do not think the full £220 is worth it.

Chose this location for a 1 night stay purely for location in relation to the O2 arena and it was a good choice.

Pros
Close to DLR
Better than average free breakfast with multiple stations for each item (great for busier times) and hot options
Although bed looked uncomfortable, I actually got a good night's sleep. 2 pillow options (hard/soft) are also available
Good selection of digital channels
Reasonably powerful, height adjustable shower
Room preferences were taken into account at check in

Cons
Poor double glazing - draughty & road noise could be heard (although too busy a road so could have been worse)
Usual budget hotel thin walls
Took several phone calls to resolve booking issues:- I booked the prepaid option for 2 rooms with 3 people in total on Holiday Inn website. Subsequently my credit card was charged with the wrong amount so had to call customer services who advised that individual hotels tend to split bookings for multiple rooms to generate separate booking numbers and they had incorrectly assigned 3 people to each room, generating a £35 additional person charge on each room. In the end by the time I arrived everything was sorted out but took a number of phone calls/emails to resolve

Would definitely stay again if the price was right