Hotel was handy for central London, if you like walking, underground station not too far away.
The room that we were in was tiny, the carpet had obviously seen better days with bleach stains by the door. The shower was awful. The temperature control could not be moved, it constantly dripped. There was mould around the shower. Whe you flushed the toilet you got a wet leg from the flush spraying everywhere!!
The door key had to be renewed everyday. You would go up to your room and the key would not work, so new keys had to be issued all the time.
Breakfast was good, with Sausages, Beans and scrambled egg. Plus cereals, toast etc.
Would not want to stay here again
On top of the state of the room, the elevator kept you awake all night with its wires clanking away. This was room 215.
Room Tip: Do not get room 215 as you hear the elevator all the time.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 February 2012
Dear rovership
Thank you ofr taking the time to contact us with your feedback via Trip Advisor following your recent stay at the Holiday Inn Express - London Southwark. Firstly, I would like to apologise for the poor experience that you encountered and I was very dissapointed to read your comments and this is not typical of a guest stay at the hotel.
It is unfortunate that you did not manage to take these matters up with the Duty Manager at the time of your stay as I am confident that the team would have arranged a room move for you with the minimal of inconvenience.
Regardless of this I should point out the the hotel is currently undergoing some refurbishment of its bedrooms and bathroom facilities and these include, new carpets, beds, chairs and soft furnishings in the bedrooms. Also the shower areas are in teh process of being stripped and regrouted in all bedrooms as part of an ongoing maintenance schedule. i have shared your comments reagrding the leaking shower & toilet with the maintenance team who will address this problem. Once again, please accept our apologies and we look forward to the opportunity to welcome you back in the not too distant future. - Yours sincerely - Stephen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC