On arrival: indeed walking distance from Old Street undergroud station, but hotel stating 200m, make that more than 500m. Still OK. Then check-in. Done via the hotel´s website, but still trouble to find the reservation and assigning a room quickly. Luckily when entering the room I was pleasantly surprised. The refurbisched room is nicely decorated, decent size, a good bed, quiet, and a nice, although small bath room. And after all that is the most important. However, more flaws present themselves when leaving your room. Lifts are not working properly, ignoring buttons pushed. Front desk is not too much bothered by this. Then internet: why charge? Why so much (GBP 15 per 24hr)? And why is it so slow at peak times? Then breakfast: you only value English clients by serving only English breakfast? No cheese, no cold cuts, as only alternative sweet bread spreads or cereals? I will only come back when other hotels of the same type and value are full or when reading here that you took notice and improvements have actually been implemented (and that is not only renovation of the hotel).

Im not a very picky person, but customer service must be improved!!! The guy at the front desk couldnt even lift his head to welcome us, not even talking about the simple smile. Im working myself at the hotel industry so was very disappointing to experience such a bad customer service. Otherwise, the hotel was quite ok, but my stay at the Holiday Inn Express Croydon was much much better. Nights sleep wasnt great either as you can hear the noisy street outside as you would sleep with an open window.

I stayed here 2 nights in business.
The room was ok excluding the bathroom where the floor was freezing cold. Shower however was good with proper water pressure and enough hot water.
Service was ok, nothing to complain not celebrate on.
Breakfast is a bit poor with limited selection, very little choice on bread and with scrabled eggs you can only have beans in tomato sauce and awful sausages that taste very bad. no bacon!
Also coffee not very tasty.

We stayed there for one night in January . Pleasantly surprised about the modern clean hotel with good decor and reasonable sized bedrooms. The complimentary breakfast was excellent. My only complaint was the double bed was a bit small for two and mattress very springy which did not lead to a good nights sleep. Next time I would book twin beds