I use the word as verb because the staff at this hotel will go the extra mile. Coming to the airport with a forgotten computer, assigning the same room each time, allowing early check in and finding space at Heston BLumenthal when there is none, all are the Mandarin and its' staff making the guest come first. It is one of the finest hotels in the world which has solved the biggest problem of the industry PEOPLE they are the best from Mr McHale to Girard the concierge to Daphne on the front desk I am made to feel wanted and special It shall continue to be the only hotel I choose in London

First, the good: location unbeatable, really superior, top notch service, lovely marble entry.

Now, the bad: no lobby! How can a 5 star hotel not have a place to sit, relax and read a paper? Or recover from jet lag? Pretty odd in my opinion. Rooms elegant, but carpets desperately need to be replaced. And rooms should have irons - when one travels from half way around the world, one does not want to send out all of one's clothing to be ironed . . . .at quite stiff prices.

To their credit, all staff have had lots of customer service training and it shows - they do go the extra mile to please guests.

Have stayed in many London hotels and would now choose to stay at the Mandarin everytime. Superb hotel with great service and rooms.

I spent four nights at this hotel recently. I was Ill for one of the days and the hotel was incredibly helpful and took great care of me. The hotel has one of the best spas in London, the restaurant downstairs is top quality. I have stayed here many times and the staff are friendly and know me by name.

Good for shopping and very close to Hyde Park. The hotel is good whether you are visiting London for pleasure, shopping or work. It's not cheap, but at least you get outstanding seervice