I stayed 1 night at this hotel, knowing I had booked a "small" room, which is commonplace in an expensive city like London, all the more in a high-end neighborhood. However, I did not know the room was actually the size of a dog house...
The bellboy was very kind and helpful, nothing to say about customer care. But when he carried my suitcase to the room and said "I assume you know you're staying in the Cabin", I started to wonder. And I soon discovered what he meant: a tiny room the size of a closet, with a steep ladder against a wall to reach the bed, nestled in a mezzanine... Those who tend to move in their sleep will stay in that room at their own risks (no safeguard rail to prevent you from falling 2 meters below...)
Almost no window, only a few tiny holes in the wall, with a nice view on another wall and the fire escape staircase. And no minibar either, despite the fact it was announced on the reservation sheet...

My boyfriend took me here for new years eve weekend. It was absolutly beautiful, in a perfect location, right by warick avenue station, also a five minute walk from shops, resturants and pubs. The breakfast is quite expensive, i had maple syrup pancakes, i was serve 2 small pancakes for £8, plus a £2 service charge but they were very nice, it was £15 for a full english. The room was beautiful we had a standard room, there was nothing to fault. We had a look at one of the suites and they are even better, definately worth the money. Would go back again, loved it.

Excellent location - shame about the hotel. Instead of being comfortable and relaxing, our stay at the Colonnade was filled with stress and aggravation (no internet for three days, crammed rooms with no wardrobe space to unpack our things, broken bits of furniture, a window that did not open in the stuffy room).

The staff showed no ability or desire to sort anything out, repeating that things were 'not the hotel's fault' and referring to mysterious 'management' that we never met. There were many other small signs of unprofessionalism.

Given the hotel's failure to provide the basic comforts, its pretence at luxury (chocalates on arrival, robes - old and pretty useless, pompous furnishings etc) is doubly irritating.

I stayed in the Colonnade last month for one night only. I chose it due its' proximity to friends in London.

Originally I had looked on the hotel website for a room and was put off by the prices, however I got a really good deal on one of the "last minute" websites (I can't remember which one), so I went ahead and booked.

On arrival I was very happy with my choice, the staff were really attentive and friendly and the hotel has bags of character. Someone showed me to my room while giving a brief history of the building (including the lift, which is hilarious); all very pleasant so far.

On entering my bedroom, I was really disappointed with it. It was in need of some serious modernisation. There is "old charming" and "old tatty", this place was very much the latter.

The window in the bathroom was falling apart and the cushions on the bed were ripped to shreds. I know the place is undergoing renovation, but this was just careless and lazy. Inexcusable. It would take a handyman approx. 1 hour to fix the window and the cushions were a real turn off.

To make things worse, the TV didn't work (it was constantly pixelated); I asked on 3 separate occasions for it to be fixed... This never happened.

I believe my room was a Petite Double, it was small, but I don't mind that. If I had paid full whack for it, I would have been furious. Judging from other peoples reviews, all the other rooms seem fine, just avoid the top floor.

Must try harder.