I spend almost half my life in hotels around the world from "No Stars" to "All Stars" but this property has a unique appeal that I had not experienced before, it felt like home.

First the entire staff, from checking in to the concierge and in the restaurant were outstanding. There attention to every detail like remembering your name contributes the the "home" feeling of the CGH.

The large rooms clearly set the CGH apart from most hotels, they make you feel at home as well. Of course the bed are real plush and comfortable but the setting and decor with antique furniture, desk, couch, fireplace and more is what makes this hotel so unique. This is topped by one of the most elegant and useful bathroom with dual sinks stand up shower and separate deep tube for that evening soak (with built in TV. There is also an in room DVD player with a large selection of Movies at the front desk).

Something else very unique is the 1st floor sitting area laid out as a large living room with several semi private sections. There you can order room service all day and enjoy a more quite time should you not feel like eating in the restaurant. It also has an honor bar that you can use enjoy for a late private night cap should you be in the mood (or anytime of the day you wish).

The restaurant serves breakfast, lunch and dinner and also offers 24 hr room service and service in the sitting room, a big plus. Everything I tried was simply great and the menu offers choices for all tastes.

For those who enjoy some personal attention the CGH also has a SPA, a Gym, and a 50 seat theatre in the hotel.

Finally, my wife and I truly enjoyed the location, central to all of London's attractions, Shopping and surrounded by all the plays. We walked everywhere.

You will be faced with only one dilemma, with all of the things you can do nearby, it may be hard to leave the hotel as it is just that comfortable.

Go ahead and treat yourself, its worth it.

It may be at the more expensive end of the hotels in London, but for me, it is worth every penny. The service is superb but without feeling fawning or forced. I always tend to go for a Deluxe room as it gives plenty of space and, in my opinion, the best value for money. The location is excellent for everywhere I tend to want to get to. I do agree with a couple of the other reviews, though, in that it ought to be time to get WiFi included in the price.
...oh and the beds.....wonderful, if i could fit it in my suitcase and sneak out without anyone seeing i would have done it!!

I've had a fair amount of travel so far across few countries in Europe, Australia and middle east. But it is the first time I felt I wanted to come online and write something about a hotel I stayed in. The customer service I experienced starting from the doormen to the front desk and everyone else was really different from all other hotel I've been to.
This hotel is in a great place, walk to the famous beer house shopping and really great room service and breakfast. Everyone is very friendly and cooperative.
Whole place is neat and tidy. Room services is very quick and they all are very eager to help in every possible way.

I have been using CGH for two years and last year (2011) I spent over 30 nights here. The staff are delightful and the rooms excellent - I always have a deluxe room for space to work, the smaller ones can be cramped - with beds that are sensational.

There are one or two drawbacks. Wifi is a cost option of £20 per day which drives me mad and breakfast is not included and can quickly add up. Although the food is very good.

Expensive but worth it.