I love this hotel. The rooms have big windows, most with Hyde Park views. the internet is fast and free. The location is great. It is near everything! it has a great bar. The only disappointment was the breakfast - tres ordinaire!

Over the past 10 years I have spent at least 5 days per month in London. That makes it somewhere around 600 nights and of all the hotels I've tried (probably 30), there are two I keep coming back to. Metropolitan is my favorite for these simple reasons: Design of rooms (even the smallest rooms are generous), location, staff, food, quality of bed + duvet. It is absolutely fabulous.
If possible, go for one of the corner-rooms with fab views over London and Hyde Park. And stroll down to Shepherds Market for a pub-visit or dinner outside, excellent Lebanese restaurant.
My other favorite? The Zetter in Clerkenwell.

This was one of London's first boutique hotels that started the trend, built in 1997. They've made some nice improvements to keep the hipness factor up (including a nice remodeled gym and crisp interiors).

My review would have been four stars for value (I got the room on Hotwire, and felt the stay was genuinely comparable to other 5 star hotels in London, though lacking the five star follow through.

However, on our last night at the hotel (Jan 30th), we can back to the hotel around 2am to discover that the hotel's internet access was not functioning. Apparently neither were the televisions or common area internet access points.

Of course this happens sometimes. Internet access goes down. However, most 5 star hotels catering to business travelers either have a backup plan in place in case their primary internet goes down, or at least will send the engineers in immediately to rectify the situation as quickly as possible.

Not so at the Metropolitan. A call down to the staff got us a free credit to access a nearby Hotspot, but by 7am, the internet had still not come back up, and given extensive business needs for the internet, we had to check out early and go somewhere with internet access.

I am certain that the issue was specific to the Metropolitan, because we got WiFi signals from every business around Metropolitan, including the Four Seasons next door. So, I felt they didn't take necessary steps to restore the connection for their international travelers, and they lose a star for this hugely inconvenient situation.

Also - note that if you get your room on Hotwire, that rate gets you a room that faces an extremely ugly air conditioning system on the top of the roof with no other view - and loud construction throughout the day.

We spent four nights for a recent business trip. The staff is so friendly, helpful and attentive. The room is on the smaller side, but comfortable and filled with every possible need. The bathroom had towel warmers which was exceptional when coming out of the full walk-in shower! Only complaint is the walls are on the thin side, and you can hear the conversations of your neighbor! The Concierge seemed helpful and we did use their services a few times, but managed to do the same without them too.
Nobu is in the hotel and we did eat there twice-without reservations, and they sat us right away each time. Full breakfast is available too.
We did not use their spa although the lotions in the room smelled wonderful!
I would highly recommend a stay at this lovely hotel!