Great stay for a week in mid-January 2012 - staff very attentive and helpful, meeting room well-conditioned and catered for, bedrooms fresh clean and spacious. Nice touch with lit candles in bedroom every evening (very special). Minor criticisms would be the lack of fresh air circulating, bedroom windows did not open, they were very dirty and the view was beyond depressing. Also TV channel choice is appalling. However, given the location, the overall standard of the hotel and the outstanding staff, the windows & TV are only small issues. London has a world of entertainment to choose from. Internet service is excellent, showers and bathroom fabulous. Food great, cocktails could be improved upon (e.g. lychee martini's should actually have martini in them!!).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 February 2012
Thank you so much for your very kind comments, it’s really appreciated and we're delighted that you enjoyed so many elements of the service, food and design. Over the next few months, we have a recabling project for the guestrooms as part of a new entertainment system to include more choice of channels and video on demand. We do have some windows that open and window cleaning is carried out on a regular basis, unfortunately this did not coincide with your stay. We have a great team of mixologists in both our bars who are working on a new and exciting cocktail menu, our apologies for any disappointing drink during your stay and this will be reviewed. We look forward to welcoming you back for another quirky stay and please let us know when you are returning so we can oversee a room with a view for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
