My husband and I were very excited to stay at this hotel. We stayed in the "Japanese room" which was described as "one of the larger rooms in the hotel, which has been recently added". Modern and minimalistic were also used by hotel staff to described it. The room is in the basement, next door to the hotel kitchen. To get to the room, one must walk down the stairs, go past the door-less kitchen and you then arrive at the front door of your room. There was a constant smell of food in the corridor. The room was not large, it was average sized so if this is the largest room in the hotel, I hate to think what a small room is like. If you are used to luxury hotels, this hotel is not for you.

We arrived at the hotel in a taxi. There was no one to help us with our bags outside or inside the hotel (we had 3 suitcases and a set of golf clubs). I asked if someone could help us and the women behind the desk looked at me like I was crazy. The staff were not terribly helpful. We went to use the computer in the lobby area because no one could provide us with the password for the wi-fi. The hotel porter/bell person was surfing the Internet !

There are much better places to stay in London. The location is good but value for money and service are terrible. Needless to say, we will not be returning.

If you are looking for luxury and decadence don't go here, but if you want interesting and different then this is the place.
We stayed in the Japanese room and it was fairly large with a comfortable bed and super bath and shower.
The staff were very helpful and it was a lovely quiet location.
I was disappointed by the breakfast, the croissant was stale, the toast cold and the butter rock hard. However this was my only real complaint.
The hotel is a bit expensive but it is really quirky and I loved my stay here and found it very romantic.

We stayed in the Colonial room at the Portobello hotel to celebrate an anniversary. The room was lovely, a really good size, fantastic decadent bed and lovely bathroom with huge victorian bath, with all its original fittings.

Staff were lovely, couldn't have done more to help. I would definitely recommend for anyone wanting a romantic stay somewhere a little out of the ordinary.

Loved the interior design and the coziness of the place. Food, room service excellent. Staff always courteous. Stayed 3 days and had a wonderful time.