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The Connaught – reviews, photos

5.0 of 5
Carlos Place | Mayfair, London W1K 2AL, England
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The Connaught
Ranked #141 of 1,069 hotels in London
4.5 of 5 stars 202 Reviews
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202 reviews from our community

What travellers say about this hotel
  • New wing(8)
  • Butler service(7)
  • Very good(4)
  • Carlos Place(3)
Traveller rating
    126
    35
    22
    11
    8
Only show reviews for Family (22) | Couples (75) | Business (44)
Date Rating
England
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“The Connaught - Afternoon Tea”
3 of 5 stars Reviewed 1 February 2012
6
people found this review helpful

As a birthday treat for my mother, I decided to take her for afternoon tea. Unfortunately, Claridges was booked solid but the helpful receptionist told me they could book their sister hotel, The Connaught, for the date and time I needed.

Reviews of afternoon tea here were few and far between (a worry for someone that relies on these things) but I went with it thinking it would be as good as Claridges. How wrong could I be.... Now I'm not saying it was awful but the service was slow. Very slow. I asked for a round of sandwiches without an item on the menu and was told 10 minutes. No problem. 45 minutes later the sandwiches turned up...toasted and nothing like we had asked for. Not wanting to ruin my mothers treat by complaining, we all tried to eat the toasted delights!

Milk arrived for my tea in a dirty milk jug, cream arrived in a dirty jug for my mother also. My napkin was dirty and when I asked for more jam for the scones I got a withering look followed by another 15 minute wait! The jam - whilst we're on this subject, I must cover this off - Oh, the jam. It really is incredibly good when you do manage to get more than a tablespoon out of the tight waiter. So good I picked up two pots on my way out. Now I don't know how much you might think is normal to pay for 2 x 220g pots of jam but, for me, it isn't £22.50. I should add I have just got back from Paris and seen them in a posh deparment store there priced at half that! Beware the expensive jam.

Anyway, sandwiches were good and refilled when I requested it and pushed for some more. Cakes were incredibly good as were the beautiful warm scones. I must say I preferred The Dorchester for afternoon tea - much more polite and quicker service as well as no withering looks when requesting more of anything. This was nice enough but it wasn't 'special' and I think that really is what afternoon tea should be.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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London, United Kingdom
Senior Contributor
42 reviews 42 reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
“The Connaught Bar is out of this world”
5 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

We didn't actually stay at the Connaught, but just popped in for a drink in the Connaught Bar. WOW! The Art Deco décor was lovely, the music was super-funky, the crowd was young-ish, cool and very stylish, and the cocktails were absolutely amazing. My husband had a Bloody Mary, which seemed to have a dozen ingredients and countless steps to create. It came topped with 'celery air'...this was the froth from another concoction that the barman had to whip up to create the froth, and then it was spooned on top. The bar hosts treated us like we were VIP's, taking our coats and replenishing our bar snacks so frequently we never got to the bottom of the silver bowls. We enjoyed standing at the bar watching the cocktails being made, so when we were offered a table (as we had not reserved one) we declined. As we made to leave, the host gave us a recipe card for each of the cocktails we'd had - a great idea, however we'd much rather go back and watch them being created for us!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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London, UK
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
“Wow, what a treat!”
5 of 5 stars Reviewed 22 January 2012

My husband and I spent one night at the hotel as a special pre-baby/anniversary treat. It was fantastic! Beautiful interior, amazing service, great bars and restaurants, and fantastic spa. We got a complimentary upgrade to a luxury king room, in the modern part of the hotel. Lovely room, very high spec. Having a stroll around that area of Mayfair is great as well. I can't fault anything with the hotel. It is expensive, but as a special treat it was very much worth it. Go!

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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chicago, illinois
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“sorry but I need to correct my previous review”
2 of 5 stars Reviewed 21 January 2012
7
people found this review helpful

After visiting The Connaught seven times since its reopening I feel that I need to correct my original glowing review. The last visit was not a good one. I had it in writing a request for a non-smoking room. What did I get? A cramped room on the 5th floor with cigar smoke coming in under the connecting door. I was told that the 5th floor was declared a smoking floor by order of The Queen. I was not impressed. It was very difficult to change rooms & I had made reservation directly through hotel.
I had spa reservation in writing, but at arrival to spa they did not have my reservation. After much stress & calling of a hotel manager they did honor my reservation & did not charge me, but the whole thing was ruined. You can also hear the underground in treatment rooms.
I believe that hotel is poorly run. It cannot keep up with increase since opening of new wing. The owners have changed. Stains on the carpet, light bulbs burned out, drains smelly. There is a high turnover in staff and no top sheets on the bed just the duvet. Ugh!

  • Stayed February 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Dunedin, New Zealand
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Location perfect, stay great”
5 of 5 stars Reviewed 19 January 2012 via mobile

Booked into the Connaught after having read reviews. Overall could not fault the service, room, amenities of the hotel. Only drawback was our room was not ready when we arrived, drink in the bar, had to wait a while, but we're given drinks which was good.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Connaught

  • Connaught Hotel London
  • Connaught London
Address: Carlos Place | Mayfair, London W1K 2AL, England
Price range (per night):* INR37,239 - 79,257

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