I decided to rate hotels in London according to the price they charge per night. Cheaper hotels would thus have lower expectations from me. This hotel charges above average per night. So should be everything else about it. The room was one of the nicest I had in London. It was relatively spacious (for London) with lovely old-fashioned furniture. Spacious marble bathroom, which seriously lacked space for your toilet bag or other small things. Unfortunately, it is a bit difficult to enjoy the idyllic urban surroundings of Knightsbridge, as you cannot pull the lightest curtain aside. But there are good options for airing the room and getting some fresh air. My room was close to the elevator and I stayed two nights. I could hear completely normal talk of other guests in front of my door, which also woke me up sometimes. As some other reviewers mentioned, the keys are on a big wooden "brick" and you leave them with concierge. I do not quite find this safe, but I actually got the impression they really take time and remember you. When staying there, I had some stressful time and was not feeling very well. Having just spent a fortune on tea at Fortnum and Mason, I was eager to try out some. Was looking for a tea cattle in the room and after I couldnt find one, I phoned the reception to ask for it. Was rejected, as I was supposed to order tea as part of the room service. I think it is very nice to offer a tea cattle to guests, so they can brew their tea if and when they wish so, but I am probably a bit biased, as I am really an avid tea drinker. Had I known there wont be any tea kettle, I would not book this hotel, this is how much I like my tea. Internet access is provided for free (note the network have some anonymous name, not the hotels name), but you need to ask for password at the reception. I would say the internet connection was slow at all times (I worked a lot). I was very impressed that they handed me my own luggage when leaving, without even asking me which suitcase was mine. Again, feels like very personal service, but I wonder if it is completely safe. I also visited the bathroom at the reception area. As said, my room was very nice and clean, but the toilets at the reception area were not. When I used the bathroom there, two maids came in and cleaned the area around the sinks, but they left without checking both of the toilets (that really needed cleaning). I hope this was just a coincidence in maintaining cleaniness. The personnel were kind and helpful. The location of this hotel is absolutely great. Direct tube to Heathrow and easy access to Gatwick through Victoria station express train. You will, however, need to carry the suitcase from nearby tube station (Knightsbridge) - no wheel-chair access. Expensive butiques are within walking distance. I managed to visit nearby Harrods and enojoyed a lot, although I was too tired for shopping. So, all in all, I would only come back with a portable kettle of my own. Also didnt like the fact that minibar was locked. Hm! They do have full control over your credit card, so I dont understand this. Didnt make me feel very welcome.
ask for a room away from the elevator and hope nobody stops to chat in front of your door
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC