We stayed at The Lanesborough in December as a a treat to celebrate my wife's Birthday.
Having stayed in a few 5 Star hotels in London over the past year or so we both agreed that this is by far the best, and the one that we would choose to return to.
Everything about this hotel is just right - the location, the ambience, the rooms, the service, but above all the understated elegance which makes it so special. There is no air of pomposity here, but a warm and friendly atmosphere that we really appreciated.
The Rooms are not huge but perfectly adequate in size, and sumptuously equipped. Very much an Old English style of room, but with Hi-Tech additions that are cleverly hidden in the background. Beds and linen were as you would expect them to be - highest quality. If we had one gripe it would be the speed of the hotel internet. It was painfully slow, but this may be more to the nature of the building itself, which looks like it was is hewn out of solid rock many years ago. There is a butler in attendance at all times, but this service is unobtrusive and only visible when you need it. They also do a very fine job of pressing clothes if this is needed.
The Bathroom was rather like something from the Orient Express with lashings of wood panelling. The products provided are excellent, and you can purchase these from Reception. Although "old fashioned" in appearance, everything works perfectly.
We had a very good Breakfast in the delightful dining room, and were welcomed and looked after by all the staff we met. All other public areas have a grand feel about them, and in particular the Cigar Room was just wonderful - there is nowhere else like this in London. Well worth a look at this, even if you do not smoke, but I would not recommend it to people who have recently stopped smoking!
So not the cheapest hotel you will stay in, but one of the best.
Room Tip: The less expensive rooms are still special.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 February 2012
Dear Guest,
Thank you for taking the time to share your kind comments about your recent stay at The Lanesborough. I’m very happy that you enjoyed your wife’s birthday treat. We hope to have the opportunity to welcome you back again in the future.
Kind Regards,
Paula McColgan
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC