My husband and I checked in here for one night and we were both bitterly disappointed with Claridge's. Considering the reputation and prices they charge, we really expected a lot more than peeling walls and very tired looking rooms. We booked a Deluxe King and although the room itself was very generously sized, the decor was just SO worn down and old fashioned. The receptionist kept on repeating that it was "art deco" style and that it had been relatively recently refurbished (NB I guess everything is relative here. I doubt the room had been refurbished in 20 years). We requested a room change as I had purposely booked a more expensive room after looking on their website. The room they gave us certainly did NOT look like the room shown on the website. After waiting 45 minutes and a couple of phonecalls later, they finally found the only other room available. Whilst the new room was a slight improvement from the previous one, it was still far from ideal. We were freezing all night and despite turning the heating on full blast, it was a chilly 19 degrees.
On the plus side, the breakfast/ tea room at Claridge's is beautiful, the food was great and the service in here was wonderful.

Living in London, we have regularly visited the hotel for drinks and meals over many years. We always receive an excellent welcome and service.
Until recently, we had never stayed overnight but work being done to the bathroom in our flat nearby meant that we were in search of a place to stay.
The room was stunning and the welcome warm and friendly. If only we could have stayed longer...
Every hotel should be like Claridge's. Perfection.

Legendary, and for good reason. Claridge's has retained its old world deluxe charm even though there is more than a touch of "Fawlty Towers" about it. Sometimes the service slips up, sometimes the doorman is wonderful; at others, he could be arrogant and dismissive. Breakfast can sometimes be a hit and miss affair as far as service goes, and it would be nice to be attended to by more British rather than non-British. The rooms that have not had a complete make-over and still comfortably luxurious - those that have had the full refurb are on a par with the best. But for all its misgivings, Claridg'es enjoys a wonderful location - the closest deluxe hotel to Selfridge's, Bond and Oxford Street's best stores and remains our favoured hotel in the Mayfair/Oxford area.

This truly is a beautiful hotel and we found the staff and the service generally to be exceptional. Our room, dressing room and bathroom were all very spacious, the bed extremely comfortable and we loved the gracious decor. Breakfasts were delightful, the only meal we ate at the hotel ( there are some excellent retaurants in the area) but we enjoyed a nightcap in the bar of an evening. All in all it was just as we had hoped, elegant but without pretension. Our only regret is that we could not stay longer!