Booked for a 1 night stay in the infamous Ritz for my friends 40th birthday in a junior suite on room only basis. On arrival we were greeted by a really friendly welcoming doorman, directed to check in which was again a welcoming, swift and pleasurable experience. Our room was lovely and very spacious along with a beautiful bathroom. The room was very well equipped but maybe slightly tired however this did not impact on our stay in any way. We did not use the restaurant as we had other things booked outside of the hotel but we did use the bar which was very nice and the staff were extremely attentive. The drinks menu was reasonably extensive and the snack menu was perfect for our needs at 11pm. I thouroughly enjoyed our stay would definitely love to go back for an occasion. It felt very special and the location was perfect and within easy walking distance to the theatres, other hotels, the parks and of course Fortnum and Mason. I know the birthday girl will definitely treasure the memory.

Booked this hotel through American Express Platinum expecting that this would be the Ritz experience we were used to. What a mistake.
You cannot create "elegance" by enforcing an outdated dress code policy, acting snobish and touching up the gold paint on a collection of worn yard sale furniture.

The room is musty and the furnishings so old and worn it is amazing, like a cheap motel.

Unfortunately since I travelled without coat and tie we were not able to experience the restaurants and were actually asked to leave the bar... I have stayed at dozens of hotels around the world that put this property to shame and have never experienced this kind of treatment! Instead we were directed by the concierge to a restaurant around the corner... Worst meal of the entire trip! Do these guys ever try what they recommend?

I'll hope for a better recommendation next time from American Express!

This is one of the best hotels in London, and yes you will pay for it. But the point is, what are you paying for.....

You pay for the experience of staying in history! Many famous peole have stayed/lived here and the rooms feel like they hold a lot of stories.

You pay for the moment when you open your door and a member of staff you have never seen before wishes you well, by your name, in an unobtrusive way.

You pay for the fact that, when my door didnt close completely, security knock on your door to advise you of this, and to check you are meant to be in that room! (that was cool i tell you)

You pay for the opulence, the extravagance, the experience, and if you can only afford it once in your life, i suggest you go for it! Im in my twenties and yes, i thought it was a little stuffy at times but it was an amazing time that i will never forget!

Food was really well presented and very nice to eat. But anything less would be unacceptable.

At the Ritz even commoners are treated like royalty. After you check in you get a guided tour of the facilities and your room. There are people who open the doors to the Palm Court as you approach.

My room, an Executive King, was compact but large enough. The decor throughout is old-fashioned opulent - no Asian minimalism here.

Breakfast at the restaurant and lunch at the Rivoli bar were excellent.