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Corinthia Hotel London – reviews, photos

5.0 of 5
Whitehall Place, London SW1A 2BD, England
Hotel amenities
Corinthia Hotel London
Ranked #4 of 1,069 hotels in London
5.0 of 5 stars 209 Reviews
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209 reviews from our community

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Traveller rating
    172
    28
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Swindon, Wiltshire
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Absolutely amazing”
5 of 5 stars Reviewed 13 February 2012
4
people found this review helpful

I booked a single night at the Corinthia for my wife's birthday and I'm so happy I did. Absolutely 100% the best hotel I have ever stayed at in London by a country mile.

I don't tend to write reviews for hotels when I stay a single night as I think it is difficult to judge something over such a short time, especially considering my overnight stays are usually just somewhere to sleep, but we both didn't want to leave the Corinthia and it completely deserves a glowing review!

I contacted the reservations department prior to our trip to advise them it was my wife's birthday and I wanted to have some flowers and champagne in the room on arrival and also arrange some spa treatments for her. This was handled very professionally and with minimal fuss over email as the spa, the florist and the reservations department all contacted me and confirmed my requests.

When we arrived the porter took our bags with a smile and we checked in with no fuss. We were escorted to our room, which was ready for us and on arrival given a brief overview of the safety deposit box etc. Soon after arriving our bags arrived. The room was stunning. A real treat with fluffy thick feeling carpets, woods and marble in the bathroom with all modern comms that you would expect (Great shower and bath). The flowers and champagne I had ordered were beautifully arranged and they had even provided a little cake and a card wishing my wife a happy birthday! A nice touch.

After going to the theatre in the evening, we decided to stop in the Bassoon bar for a few cocktails. The waitress was very attentive and although she got my 1st order wrong (she misheard me and bought the wrong beer for our 1st round), it really wasn't an issue as we had table service and my wife loved the bubblegum cocktails. Very funky/cool place with a nice vibe.

The bed was really comfortable to sleep in and we had a nice lay in on Sunday. The other amazing thing about this hotel... 24 hour check in/out. We slept in quite late on the Sunday as we got back late, but there was no rush to be out the hotel by 11 or 12 as with every other hotel. When we checked in they asked what time we would approximately be checking out and as we had a day in the spa planned we didn't want to leave until around 6 or 7pm. This was no problem at all and it was so nice being able to get up when we wanted and have a base for the day we were leaving!

My wife had 2 hours in the spa having a facial and a massage and she described it as one of the best she has ever had (and she has quite a few). She said the attention to detail and advice offered during the whole treatment was really good. Whilst my wife was in the the spa I decided to go for a run and concierge was very helpful in providing me with a jogging route up down past Buckingham Palace and around the Serpentine in Hyde Park. I then joined my wife and we relaxed in the hot pool and sauna, before grabbing some freshly squeezed juices from the spa lounge. After an hour or so we could wander back to our room where we got ready to check out, but took our time and didn't feel rushed thanks to the fact we could check out whenever!

This hotel is simply amazing and the little touches are what make all the difference. The fact every time we walked into the reception, the staff addressed us by name (I'm assuming they have some machine that picks up something from our key card and displays it on the computer...either that or they have Rainman like abilities for remembering a face!) The flowers were wrapped so we could take them home and nothing seemed too much trouble. The doormen all helping with our cases. The hotel feels very grand and oozes luxury with the think carpets, clean glass and fresh smells from the wooden floors etc.

The location of the hotel is also great for visiting the sights on London just down the road from Trafalgar Square and Buckingham Palace etc.

I'm running the marathon in April and this will hopefully be the hotel I stay at. We loved everything about it and can't wait to be back and I can't recommend this hotel enough.

Thanks to everyone at the Corinthia for a perfect weekend.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kimba69 about Corinthia Hotel London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MathewDixon, General Manager at Corinthia Hotel London, responded to this review
5 April 2012
Thank you for such a generous review, it was great to read that you chose Corinthia London for this special occasion and that you had a wonderful experience. I was particularly pleased to read that the team looked after you both so well and that the birthday cake and card were special touches you appreciated. We are very fortunate to have a team that takes great pride in each of their roles - I know they will be very pleased to receive your feedback.

Bassoon Bar’s cocktails have been very well-received, and your wife’s choice of a Bubble Gum Martini is proving very popular. It was wonderful to read that the staff in both Bassoon Bar and Reception made you feel welcome – particularly our Reception team who remembered your name as guest recognition is a very important aspect of our five star service. Thank you for this kind feedback.

It is wonderful to see that our flexible check-in/check-out policy allowed you to relax for as long as possible. Our hotel’s location is great for enjoying a run whilst also taking in many of London’s major landmarks; as you mentioned, our Concierge team is always happy to recommend different routes tailored to your interests. I was pleased to hear that your wife enjoyed her ESPA Life at Corinthia spa treatments and that you were both able to enjoy the spa’s thermal floor - it is certainly not to be missed! I do hope we can welcome you back again soon – hopefully for your upcoming marathon.

Best regards,
Matthew Dixon
General Manager
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Bregenz, Austria
1 review
2 helpful votes 2 helpful votes
“Excellent in most but be aware!”
5 of 5 stars Reviewed 13 February 2012
2
people found this review helpful

Just finished a really extraordinary stay over the weekend at the Corinthia. I have stayed in many 5 Star hotels but this is truly one of the best!
Having said that there was a VERY unpleasant surprise on checking out. The hotel charged me 140 Pounds!!!! for 2 telephone calls!
There is absolutely NO justification asking so much money - it is to say the least, daylight robbery!
Even though one call was international, the other call was local and I can not see how you can charge 70 Pounds for a local call!
The reception for mobile phones is very bad, and known to the Hotel. There is also no information in the Room on how much the Hotel charges for Phone calls! Having had to make a call regarding a Cruise reservation, I had no option, but to use the Hotel Phone. I would very much like to have an explanation from the Hotel, on what basis they can justify such outrageous prices.
When mentioning this to the staff at reception, even they were shocked and the clerk attending me even said that though he has worked in many 5 star Hotels, he has never seen something like this!
I will certainly be taking this to the UK Consumer Watchdog.
Again, the Hotel is certainly worth its classification and the service and food is impeccable, but it certainly does not justify ripping you off this way.

  • Stayed February 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Philipp_Ethan about Corinthia Hotel London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MathewDixon, General Manager at Corinthia Hotel London, responded to this review
27 February 2012
Thank you very much for your encouraging comments about your recent weekend visit to the Corinthia. I am really encouraged that you truly believe we are one of the best five star hotels you have stayed in. Naturally I was concerned to hear your comments about our telephone charges. I can appreciate your frustration whereby the poor reception signal required you to use the in room telephone to book your cruise. The number chosen, we believe, was a premium 084 number which we charge at £5 per minute in line with our competitor hotels. I am sure the charge on the mobile would have also been quite high, but I can understand your frustration that you had no options. I believe I have traced your bill and I will put through a discount on your credit card.

On your next visit to the Corinthia London you should hopefully not experience the same issue as we will be receiving a further boosted signal from 02. If you have a non UK phone with roaming you can access the two excellent networks that have coverage in our building, being Vodafone and 02.

We look forward to welcoming you back to the Corinthia in the very near future.

Matthew Dixon
General Manager
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UK
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
“Amazing!”
5 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

This hotel is amazing, a true five star. Staff and service is beyond efficient and the facilites are immense, such as the ESPA. In room breakfast is perfect, try and book an offer where this and the spa access is included and you get a late check out. Can be half the price of a normal room.

Room Tip: Look into the offers they have available for best deals
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask EmilyAshUk about Corinthia Hotel London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MathewDixon, General Manager at Corinthia Hotel London, responded to this review
17 February 2012
Thank you very much for your review, I was pleased to read that you enjoyed our service and facilities, particularly our ESPA Life spa which is very glamorous indeed. Access to the spa’s gym and thermal floor is complementary to all of our hotel guests, however we do offer some fantastic packages, such as our ‘Relax & Rejuvenate’ package (available until 31st December, 2012), which include spa treatments as part of your stay. All of our packages can be found on our website and we do hope that you will enjoy these. We hope to welcome you back soon.

Matthew Dixon
General Manager
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Newton, Massachusetts
Senior Contributor
28 reviews 28 reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
“Beautiful Hotel!”
5 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

Everything about this hotel exceeded my expectation. The location is ideal, the rooms were fantastic, the food was great and the service was steller. I'm just not sure what I could add to this review that hasn't already been said by so many others. I would definitely go back again.

Room Tip: I've heard the rooms facing the inner court yard are quieter than the ones facing the street.
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jannaweber about Corinthia Hotel London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MathewDixon, General Manager at Corinthia Hotel London, responded to this review
17 February 2012
Thank you for your wonderful review, it is great to hear that Corinthia Hotel London exceeded your expectations. I hope that we are able to welcome you back to the Corinthia London soon.

Matthew Dixon
General Manager
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tunbridge wells
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“OMG Discover the best 'Palace" hotel London has to offer”
5 of 5 stars Reviewed 7 February 2012
3
people found this review helpful

The Staff at the Corinthia give this the most flawlessy beautifull hotel the magic ingredient. That's the charming Italian lady in the stunningly apointed bar that is actually pary of the longest Piano I have ever seen and the again utterly charming Spanish lady who served us a ( I must apologise extended) lunch in the majestic and magnificent restaurant Massimo - which is worth a visit on it own.

For my Birthday we visited London for a few days, I was treated to Lunch at Alain Ducasse at The Dorchester But overwhelmly the highlight of my stay was discovering the esquite interiors or the Corinthia. They are Fautless and cleverly have an contemporary and artistic twist. I did not realise the building was built as a Hotel and called the Grand before being taken over by a govenrment minstry during the war years. I would suggest its now easily one Londons finest.

Room Tip: Visit the ESPA! its breathtaking and relaxing and has so many facilities plunge pool heated day beds...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask christopherjbarclay about Corinthia Hotel London
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MathewDixon, General Manager at Corinthia Hotel London, responded to this review
17 February 2012
It was such a pleasure to read your review, thank you for your kind comments. I am pleased to hear that your experience of our hotel became the highlight of your trip and that you found our employees to be the magic ingredient in making Corinthia Hotel London ‘the most flawlessly beautiful hotel.’ This is a wonderful compliment and one which myself and the team are very happy to hear.

Our hotel was originally constructed as The Metropole Hotel in 1883 and later became the Ministry of Defence Head Quarter, before becoming Corinthia Hotel London. Our hotel has quite a history.

Our hotel bar, Bassoon, does indeed have a seven-metre long grand piano bar top and our Mediterranean restaurant offering ‘Massimo Restaurant & Oyster Bar’ is certainly worth a visit. Our ESPA Life spa is complementary to our guests and we hope that it acts as the perfect city escape, as you suggested.

We hope to welcome you again soon and would highly recommend trying our other restaurant, The Northall, on your next visit. Serving the best of British cuisine, it is not to be missed.

Matthew Dixon
General Manager
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Additional Information about Corinthia Hotel London

Whitehall Place, London SW1A 2BD, England
Price range (per night):* INR34,182 - 75,033

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