I'll keep it brief with facts. Nature of visit - Romantic getaway, 2 days.
-Unrivalled politeness
-Very genuine staff
-Spotlessly clean room
-Great location
-Fantastic amenities (massive TV, Kitchenette, safe in room to name a few)
Now the even better bit. Rung for prices late at night, 11:30 maybe. offered discount if booked before midnight because concierge was changing, got upgraded room for standard price.
Now for the AMAZING bit - when we arrived the same GENTLEMAN i booked over the phone with was at the desk. while checking in he said "we're really quiet, have ANOTHER upgrade FOR NOTHING"
In all my travels and hotels stayed in, I've never known such lovely people. Now that is how you give top customer service and more importantly as a business WIN REPEAT BUSINESS.
Could not rate this place any more highly on any subject. Staff/building/amenities/locations everything,. Magnificent. My partner and I shall DEFINITELY be coming back here again. Other hotels are dwarfed by this little treasure. I would be more than happy to testify their excellence to enter reviewer or magazine anywhere. The extra touches of customer service just set this place light years apart from anywhere. book it up. you will NOT regret it!!! ^_^
