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The Arch London – reviews, photos

4.0 of 5
50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
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The Arch London
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85 traveller photos
Ranked #30 of 1,069 hotels in London
4.5 of 5 stars 287 Reviews
Travellers' Choice award winner Travellers' Choice™ 2012 Winner Trendiest
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287 reviews from our community

What travellers say about this hotel
  • “Nespresso machine” (14)
  • “Soft drinks” (14)
  • “Room service” (14)
  • “Nice touch” (13)
  • “Very good” (13)
  • “Oxford street” (12)
  • “Hyde park” (11)
  • “Mini bar” (11)
  • “Flat screen TV” (6)
  • “Warm and friendly” (6)
Traveller rating
    224
    42
    17
    2
    2
Only show reviews for Family (32) | Couples (151) | Business (73)
Date Rating
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Great base in London”
5 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

I've been using this hotel as a base for business in London for the last six months or so, and have been consistently been impressed. The rooms are well appointed, well maintained and clean. Service, from the front desk to housekeeping and through to the restaurant, is without fault. The restaurant is actually also quite good. Finally, there is a well appointed gym that, unlike many other small hotel gyms, is actually a pleasant place to be.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant Powell, General Manager at The Arch London, responded to this review
7 March 2012
Dear guest

Thank you for taking the time to post your review. It was a pleasure to read your comments and they have been shared with my team. I hope to welcome you back to The Arch in the very near future.

Regards

Grant Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Senior Contributor
26 reviews 26 reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“2nd stay-bring on the 3rd!”
5 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

Massive upgrade in room, impeccable service, good grub and really accomodating when late breakfast lurched into lunch. If I win the lottery I wouldnt dream of buying a flat in London, I would just make a permanent reservation at the Arch- a London home from home for a country bumpkin!!

Room Tip: Both I have stayed in were great- keep you posted!
See more room tips
  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by marran25 for London
Ask marran25 about The Arch London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant Powell, General Manager at The Arch London, responded to this review
25 March 2012
Dear Guest

So pleased to read that you felt our service was impeccable.

I look forward to meeting you on your 3rd stay, please email me directly so I can take care of your reservation personally.

Regards

Grant Powell
General Manager
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Paris
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“WE in London”
5 of 5 stars Reviewed 6 February 2012

Very cosy Hotel well situated close to Marble Arch and the Oxford street shopping area. The room was a bit small but very comfortable, Sober decoration but very nice. Bathroom with TV and well equiped. Air conditionning quite silent. Breakfast buffet and additional hot dishes were perfect. All employees were helpful. The bed was excellent. Free Wifi, complimentary water bottle and Nespresso machine in the room

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant Powell, General Manager at The Arch London, responded to this review
25 March 2012
Dear Guest

We were grateful to know that you enjoyed your stay at The Arch London. Thank you for taking the time to write such an honest review.

Regards

Grant Powell
General Manager
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Manchester
Senior Contributor
21 reviews 21 reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
“Standards are slipping”
3 of 5 stars Reviewed 4 February 2012

This was our second stay at The Arch, having come here last year for a romantic weekend in London. As always location cannot be faulted, right in the heart of London and literally around the corner from Edgware Road and its plethora of good food joints. However, the service and the standards of the hotel were very different to what we experienced the first time around. This time we plumped for a room on the higher floors and were given a nice room at one end of the hotel. Sadly, the mattress for the bed was larger than the actual bed stead! Hanging off by a few inches. How ridiculous. Also the hot water was intermittently hot and cold in the shower and would deliver a chilling shock when you least expected it. On the plus side when I mentioned these issues on check out I was told they would be looked into and I did get a fairly prompt reply via email with an apology. Overall, although we love the location and the level of luxury this hotel offers, the slipping standards of service mean that we may look elsewhere for our next trip to London.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant Powell, General Manager at The Arch London, responded to this review
25 March 2012
Dear Guest

We were disappointed to read that your stay was not to our normal high standards. Thank you for commenting that we dealt with your concerns promptly. I hope that you will return to our hotel in the future as I can assure you your issues raised have been rectified

Regards

Grant Powell
General Manager
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Paris
Contributor
17 reviews 17 reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“Great location with an eager to please staff”
4 of 5 stars Reviewed 2 February 2012

We stayed here last Dec and couldn't be more happy with its excellent location. Its walking distance to Oxford/Regent/Bond street for shopping and Hyde Park. The staff couldn't be more helpful and so eager to help with your needs. We were also very pleased with the nice room with its big modern bathroom.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by PinkprincessParis for London
Ask PinkprincessParis about The Arch London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant Powell, General Manager at The Arch London, responded to this review
25 March 2012
Dear Guest

It’s great to read your comments and thank you for highlighting our service. Our staff at the hotel are always on hand to assist our guests with their needs.

We look forward to having you stay with us again soon.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about The Arch London

50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
Price range (per night):* INR19,008 - 89,151

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50 Great Cumberland Place Marble Arch
London W1H 7FD
England
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Traveller Advice on The Arch London

Professional Advice (4)
Title Source
“The Arch London, Great Cumberland Place, W1H” The Sunday Times
“24-hour room service: The Arch, London” The Independent
“Hotel review: An Inspector Calls at The Arch Hotel, London” dailymail.co.uk
“Love all: Valentine's Q&A” guardian.co.uk / The Guardian
Web Comments from Travellers (1)
Title Source
“Eclairs: the new cupcakes?” foodandwinefinds.blogspot.com
The Arch London
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