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Reviewed 9 July 2012

THH&A is exceptional in several ways. Book early and you will likely get very good rates for anything of this quality in London. We had a generous apartment with full self-catering facilities (which we used!) - a great way to travel economically. Their restaurants have a very good reputation - although we didn't use them. Excellent modern furnishings, attentive staff and nice touches like the free morning newspaper and evening 'turn-down' chocs. The pool and gym are first class. The architecture is wonderful - a recycled building - and means that most of the rooms are distinctive......no boring uniformity here! Very well placed for the Tube and Overland trains (and buses).

Room tip: Try for a room facing the street (it's quiet)......some internal rooms may be less light in daytime
Date of stay: June 2012
  • Trip type: Travelled as a couple
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Thank generetro
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 16 July 2012

Dear Guest
Thank you for your kind feedback on your visit to the Town Hall Hotel & Apartments. It is nice to receive such a generous score, which has been cherished by all the team here. We are proud to see that every effort made in preparation to your arrival has been well appreciated from your side. I am glad to hear that you liked the hotel restoration, the modern furniture and the attentive staff, always charming and ready to offer their help. It is a pleasure to know that you like the little touches the THH offers to their guests, as well as its facilities of the Gym & Pool. It is nice to know that you used the cooking facilities in the apartment and I hope you will have the chance to try one of our restaurants on you next visit. Thank you for choosing the Town Hall Hotel for your stay in London and I can confirm that your feedback has been shared with all the team here. Should you required any further assistance, please do not hesitate to contact me and I will be more than happy to assist you directly. Many thanks and kind regards, Sandro Desole

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2012 via mobile

In my view this is one of London's true hidden gems. Close enough to the tube to make it accessible a d absolutely stunning value for money. Stylish, edgy and with sensational cuisine. You can't go wrong with this hotel :)

Date of stay: February 2012
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Thank Azipharel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 16 July 2012

Dear Guest,
Thank you for your kind feedback on your visit to the Town Hall Hotel & Apartments. I am glad to hear that you were more than satisfied with your stay at the THH in this occasion. It is nice to know that you liked the hotel style and the great cuisine from Nuno Mendes. It is also great to know that despite the immediate area not being so popular with the mainstream tourist yet, you appreciated how easy it is to travel from the hotel to other parts of London within minutes and the good value for money the hotel is. Thank you for choosing the THH for your stay in London and I can confirm that your feedback has been shared with all the team here. Should you required any further assistance, please do not hesitate to contact me and I will be more than happy to assist you directly. Many thanks and kind regards, Sandro Desole

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Reviewed 7 July 2012

Had a lovely time in this hotel. Booked over the phone and the receptionist was very helpful. Food was also great.

Date of stay: June 2012
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Thank Devert
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 11 July 2012

Dear Guest,
Thank you for your kind feedback on your visit to the Town Hall Hotel & Apartments. It is nice to know that you enjoyed you stay with us and that you thought the receptionist who made your reservation was very helpful. I am glad to hear that you enjoyed the in-house food from our patron chef Nuno Mendes and I can confirm that your feedback has been shared with all the staff here. Thank you for choosing the Town Hall Hotel for your stay in London and should you required any further assistance, please do not hesitate to contact me and I will be more than happy to assist you directly. Many thanks and kind regards, Sandro Desole

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Reviewed 6 July 2012

I have stayed here 3 times this year and every time I grow to love this hotel more. Everything is perfect. The rooms are perfect, the toiletries are perfect, the meals and the service are perfect. I normally do not interact with doormen, and their doorman always remembers me and is so incredibly helpful and seems genuinely happy to see me. The beds are super comfy, the gym feels downright luxurious, there's free wifi, great location right by the Bethnal Green Central Line tube stop, every room I've been in has been very very quiet, they give you free chocolate truffles every day, and there is the equivalent of a nespresso machine in the rooms, which is heaven. The piece de resistance, though, is that every room I've stayed in has a washer and dryer, so that you can wash your clothes, return home, and get back into your routine lickety-split. This might just be my favorite hotel in any city!

Room tip: Every room is a knockout!
Date of stay: July 2012
  • Trip type: Travelled on business
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3  Thank Lisa C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 11 July 2012

Dear Guest,
Thank you for your kind feedback on your visit to the Town Hall Hotel & Apartments. It is great pleasures to know that each every visit you made to the THH were perfect experiences. It honours us to know that the hotel has now become your favourite hotel in any city. We are humbled by your comments, as well as proud to have become such a special place for some of your guests. Thank you for mentioning in details what the THH as to offer to its guests, both in the apartment and the other facilities that you get included in the rate. Thank you for choosing the Town Hall Hotel for your stay in London and I can confirm that your feedback has been shared with all the team here. Should you required any further assistance, please do not hesitate to contact me and I will be more than happy to assist you directly. Many thanks and kind regards, Sandro Desole

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Reviewed 26 June 2012

Whole experience was great from the helpful concierge to waitress delivery chocs to your door! I had arranged hotel for my friends and they were blown away. The hotel downside is pool is very small, so not ideal for lounging around although fine for a quick swim

Date of stay: June 2012
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Thank Hayley J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 11 July 2012

Dear Guest,
Thank you for your kind feedback on your visit to the Town Hall Hotel & Apartments. Needless to say, that all member of staff are very pleased to see a 100% score in your feedback. To us, this means a lot and explains your stay here was a quite unique experience, which indeed it is what we are aiming to offer to all our guests. It great to know that you loved the hotel and the friendly approach to customer service my colleagues offered during your stay. Thank you for choosing the Town Hall Hotel for your stay in London and I can confirm that your feedback has been shared with all the team here. Should you required any further assistance, please do not hesitate to contact me and I will be more than happy to assist you directly. Many thanks and kind regards, Sandro Desole

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