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Plaza Hotel – reviews, photos

2.0 of 5
53 Shepherds Bush Road, London W6 7LU, England
Hotel amenities
Plaza Hotel
Plaza Hotel
Plaza Hotel
Plaza Hotel
Plaza Hotel
Plaza Hotel
Ranked #879 of 1,069 hotels in London
2.5 of 5 stars 78 Reviews
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78 reviews from our community

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Bath
1 review
“Shocking..”
1 of 5 stars Reviewed 24 January 2011

We arrived at this hotel after lastminute.com relocated us. The first hotel was awful, and we couldn't have stayed there, so we asked for a relocation. Lastminute.com eventually relocated us to this hotel, which was just down the road from our first option. When we arrived they didn't have our booking, so we had to wait around in the reception/dining room for the booking confirmation to come through. When we described the first hotel room we went to the gentleman looked uncomfortable and asked if we would like to see the room we would be staying in. We said we would, as the size of the first room was impossible tiny, so we asked for a bigger one. He took us down to a family room at the front of the property, and in the hallway there was a stream of water pouring from the light fitting. Not a great start, but the gentleman told us it was ok and it had been fixed. The hallway was filling up with water quite rapidly, and we were lucky this didn't reach our room! It was really warm in the corridors, but inside the room was freezing - the heating wasn't on and we couldn't get it to work. Inside the room was a double bed, a single bed and an en-suite bathroom. The en-suite was big enough and decorated ok, but the room itself was of a very poor standard. The beds were old and broken, and there were no plug sockets, except the one that had the old fridge plugged into it. Why they would leave an old fridge in a hotel guest room I have no idea! The furniture was all very old and worn and we could hardly get the drawers open in one unit! We decided not to stay here, as at £55 a night it was very expensive. I would rather have stayed in a hostel than this room, and probably would have trusted my belongings to be safer in a hostel! As it turns out, the room was recommended to lastminute.com by the previous hotel, so we feel that they must have been relatives in order to keep our money!

  • Stayed January 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask xdollxfacex about Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle-upon-Tyne, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Quite simply the worst Hotel room I've ever seen”
1 of 5 stars Reviewed 29 November 2010

Originally booked at the Acropolis and was called to say that it was over booked and agreed to move to their sister hotel. The booking was for the Primal Scream gig at Olympia (fantastic!) and the room was booked for 4 guys to share - all single beds and with EN-SUITE facilities. On arrival we were given keys to the room and front door of the Plaza Hotel next door to the Rex (sign on the door of the Plaza sends you to the Rex to check in.) The room for 2 nights (4 sharing) was £200.00 so not over the top on a four way split, but if this was a family room - 2 adults + kids £100.00 per night would have been daylight robbery for a room that was well below any standard for any hotel. On check in, we were asked to pay by cash as the card machine was out of action - as it turns out the reception man/owner? said that the previous ownership of the hotel(s) had gone into administration hence the card machine wasn't available to pay. They also offered to settle by Paypal - which I opted for on MY OWN LAPTOP - fortunate that I had a paypal account and laptop with me. Under no circumstances should anyone use a hotels computer to do a payment - key logging or recording of your details is a possibilty.

THE ROOM - have a look at the pictures - they're worth a thousand words!!!!
Remember we had booked for four single beds with en-suite - what we got was a room with a double and two singles one of which had a shower cubicle beside it - no roof so any steam would have gotten into the room Thats if any of the four blokes actually wanted to shower in a cubicle with no privacy. (We're shy at heart :) The toilet and shower were shared with the other two rooms on the same floor and anybody that wanted to use it as they passed by! The decor would have made Rigsby's Rising Damp B&B look like the Hilton - old worn, very rough.

Communal shower was antiquated, produced lukewarm water and get there first before the other two bedrooms as you will have no access to a toilet until they're finished!

Breakfast (which is complimentary) consisted of fried or scrambled eggs, toast, beans, cereal and coffee/tea. But again get down early, the five table room also serves for at least another two hotels in the same block - queues were outside the room the whole time as it only served for 1.5 hours (7.30-9.00) ok if it was serving just it's own residents, but insufficient .

I could go on for another two pages, but the hotel isn't worth it, unless you're into down grading below any reasonable standard that you can think of.

  • Stayed November 2010, travelled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Chimmiecham about Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Don't stay here”
1 of 5 stars Reviewed 16 November 2010

I stayed here on a college trip and it was a very bad experience. The rooms are always cold as the radiators never turned on even though the radiators in the corridor worked. The furniture is mismatched and there is not an en-suite there is a communal toilet in the corridor and a tiny little cupboard for a shower in in your room. The location was okay but it was obviously in a rough area as there was police cars going up and down the street every 5 minutes and as you are on the main road you can hear them all the time. The rooms were a very low standard and not somewhere you would want to sleep. There was mattresses and chairs blocking the fire exit on the basement floor where I stayed. The service was not very good as the staff never spoke to you and I did not go down for breakfast but at 5am every morning I was awoken by the kitchen staff making breakfast even though they only offered you cereal and eggs. For the 2 nights i stayed i did not get any sleep as the rooms were so cold I had to wear a scarf and jumper for bed. The value for money is not very good and i would not stay there again.

  • Stayed November 2010, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask SophieRidsdale about Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
1 review
“Dirty and misleading”
1 of 5 stars Reviewed 5 September 2010

Not a nice hotel: fridge was full of rotting old food when we arrived; asked for an en suite and got charged for one, even though toilet was down the hall; furniture was like cardboard and falling apart. Not worth the prices they charge.

  • Stayed September 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask traveler_uk_10 about Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Groa
1 review
“Do not believe the net site!”
1 of 5 stars Reviewed 13 July 2010

We got a very warm welcom, in an extremly varm "reseption". As it turned out, when we discovered the standards of the rooms, we checked out - and payed for one night. The hotel had a standard far FAR beneath a norwegian standard. And we are not talking about a high class standard. A showercabinet beside the bed, on a flossy carpet. Yak!

Stayed June 2010, travelled with family
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Ask SmilinGroa about Plaza Hotel
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Additional Information about Plaza Hotel

53 Shepherds Bush Road, London W6 7LU, England
Price range (per night):* INR5,780 - 37,461

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