Choose this hotel because near Paddington station. I have to leave 5am next morning. I booked twin room and checked in at check in time.
Very rude reception said my room is 18 and just said " upstairs" didn't say which floor clearly. Me and my son(13years old) went upstairs with 20kg luggage but after 20steps,30steps,.... our room is not there! I left our luggage and tried to find our room. That was not a Room. That was an ATTIC! to get there, I had to go about 50 steps. slippery narrow stairs... It was impossible to get there with heavy luggage for lady and child. So I asked him again Is there any room, but he said only that room or small double room for us. So we had to abandon our luggage at the reception... (he said we can leave, but I think that was "abandon")
The room was very cold, and no heater. freezing cold.
and no wi-fi. broken TV and broken clock. Shower, if you are only one, probably OK. but for two, Hot water was not enough... During having the shower hot water changed to cold water..
Anyway we went out and back to room around 10pm...I saw rats around the hotel...
and room was still freezing cold. I couldn't sleep at all.
I think if you are backpackers, or if you want to build your muscles, please go, otherwise you had better go somewhere else....
Or maybe I didn't mind if my room were first floor or second floor, so you had better check, which floor you can stay before you book.
