We were given a voucher as a gift for a meal.
As we were part of a voucher offer, we both felt we were treated as second class customers and got the impression they were laughing at us. Their customer base are probably city workers and tourists who choose from the main menu but we were given a different menu for a main and dessert.
Now I would prefer a starter and main but we were told only main and dessert. However, on confirming our booking the husband said that we do not eat dessert and was told that we could have cheese and biscuits instead.
So, after a champagne cocktail we ordered steak and liver which were both very acceptable. Bit disappointed with the size of vegetable dishes, rather small - but the mashed potatoes and spinach were lovely. Why though charge an extra 20p for chips - seems a bit petty?
My wine didn't arrive and as I had almost finished my meal, I cancelled the wine but it did come eventually "on the house" as it was an error! thanks v. much.
My bread was taken before I was finished, give me a chance to eat it. Don't put cutlery or glasses down because they get taken away before you know it.
So when I asked for cheese, I was then told another £4 supplement - honestly, why is everything on that menu extra and with supplements. So I stuck with the panna cotta - quite nice.
If you want to know our overall experience, the staff over attentive, leave us alone. We were out within the hour, would have been ok if we were rushing to get our train home but it was still early and I didn't feel that we enjoyed our experience.
I don't appreciate our table being cleared while we are still sitting there, give us a chance to get up and go.
I have to say the ladies toilet was absolutely spotless.
Would I come again, don't think so, I am not a city worker or tourist so don't really feel welcome. Shame because I really enjoy seeing MPW on the tv but didn't enjoy his restaurant.
One final thing. Thought it was a bit rich the restaurant charging 12.5% service on the value of the pre-paid voucher.
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