I stayed 6 nights on a business trip last month. Small, but comfortable room. Attentive staff with a wonderful attitude. Same day dry cleaning/laundry right on time. Rock solid wireless internet both in the lobby and in my room -- skype worked without a hitch. Short walk to the Gloucester Road and South Kensington Tube stations. £10 cab ride from Paddington. Good restaurants within the surrounding blocks (I ate at Rocca twice -- nice place if you are eating alone). Another great find on TripAdvisor!

Staying in London is an expensive and hit and miss affair. The staff, decor and food at the Kensington Hotel all conspire to make your stay as good as it can be. Yes, my room was tiny but this is London and everything I needed was provided from an enormous flat screen TV and a very comfortable bed was there - except a desk. I've never really understoon the turn down service principle but it was good to get 2 Lily O'Brien sweets and the waether forcast at the end of a long day. Breakfast offered a wide and delicious choice. Service was pleasant and efficient. Concierge and reception staff were equally well trained - nothing was too much. The decor is lovely - very special - a real historic feel while being very comfortable.

I have stayed several times at the Doyle Collection hotels and like them all. The quality of service, cleanliness and comfort is always high. However, the Kensington is special. The staff is extremely competent, professional, and extremely friendly. I was fortunate to have an upgrade, so the size of the room was more than adequate for a single traveler. I will stay their again for sure.

It is difficult to rate this hotel as there were very positive but also negative elements to our trip there.
I booked champagne afternoon tea at The Kensington for my mum and me for her birthday. We went there before the theatre.
The staff did not seem to have record of my booking when we arrived despite me calling to check the reservation.
The staff were excellent, extremely friendly , helpful and attentive. We were very impressed with their service. The hotel itself is stunning! The room we were in was beautiful and the presentation and quality of the food was also excellent.
I found it very strange however, that they did not provide napkins until we asked for them, and we had to use the same plate and cutlery for the sandwiches, scones and cakes which, considering the amount we spent, was not acceptable.
It was a lovbely experience and great service but they seem to fall down on very simple things.