The room we stayed in was nice, but small.
They have a massive problem with customer service at this place. It took a large number of phone calls to get through to anybody that actually made sense and make a booking. I am still waiting for them to get back to me about rooms during the Olympics after numerous attempts to get this information.
They also have a very ropey and confusing pricing policy. Firstly the prices on the website are incorrect. Secondly all the prices they quote do not include VAT and this is not always pointed out to you. I also asked a member of staff if breakfast was included in the price and was told it was. I was then charged extra for breakfast when I checked out. When I questioned this, I was informed that breakfast is never included.
I sent an email to them about all these issues .... I'm still waiting for a reply.
A big waste of a good venue. It is over priced for what it is and the customer service is non-existent. Not recommended.
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