RUDE staff was the main problem here!!
definately would never stay here again if it was paid for!!
I stayed here on my Birthday and the staff totally ruined everything by not letting us have a good time and most of belongings went missing!! never again!! AWFUL i was disgusted as was my friends DO NOT STAY HERE!!!!!!!!!!!!!!!!!

The Albany is an impressive building. However we had some issues. Firstly the car parking was not made available on our arrival resulting in the car being left in the street. I had an hour of hassle with the concierge the next day to get access because no-one from L3 was responding to phone calls. The accomodation we had was ostentatious but lacked basics (like comfortable living room seating, dining table and chairs, a bin in the kitchen area, microwave) which I would expect given its billing as luxury accomodation. One of the beds was a 'put-you-up' type which had a broken slat and was very uncomfortable. There were other niggles like light bulbs missing and the curtains in one bedroom had been pulled down making sleep difficult due to the security lighting outside.
I was told that the extra fees charged for the late book in and car parking would be deducted from the final bill as compensation. I was still charged some of these fees however and 2 weeks later L3 have still not responded to say what they are going to do about this.
I would not reccomend it. For the prices charged there were too many niggles and issues. The customer service from L3 was very poor.

The rennovation of the Albany is excellent. The L3 service is extremely friendly. the parking is an unforgettable experience. Highly recommended and a credit to Liverpool.

My wife and I stayed here for 2 nights with our 1 year son and overall it was a good experience and very good value for money.

We had one of the 3 bedroom penthouses and while it's nothing amazing we and found it to be a modern and spacious flat and nicer than staying in a hotel. The location is good (10-15min walk to the main tourist spots) and the building feels secure and well maintained although it’s very empty - seems like most of the other flats are unoccupied.

On the negative side the plants in the flat were dead and the car park was 'out of order'. Although the owners removed the cost of car-parking from our bill we still had to pay to park our car at the NCP round the corner, which was expensive. Also I couldn't get the internet to work on my laptop.

Overall four stars