My partner had booked into this hotel, on the recommendation of business associates in the city, as a special treat for my recent 'significant birthday'. I was so looking forward to staying in 'the best hotel in Liverpool', as it was described by friends here in London.
It is indeed a well-appointed establishment, but my first disappointment was the room, which looked out over a back alley and the kitchen roof and, as it was on the first floor, was directly over the ventilation system,which was very noisy. Still, it was a nice room, so we closed the curtains. (It was only later that I found out that this saved me from observing passing individuals urinating in the alley.) I suppose we should have asked for a move, but thought the hotel must be full to have to use this room, but this turned out not to be the case, so there was no excuse for putting any guest in it.
Having said that, the room was clean and the bed comfortable, but there were insufficient toiletries and beverage tray items for two people.
We were out all next day, and returned half an hour before our evening meal, booked in the integral London Carriage Works (TLCW) restaurant for 8.15, to shower, change and peruse the menu.
The room had not been serviced, so no clean, dry towels, no bed made, no bathroom cleaned and no hospitality tray cleaned and replenished. On complaining to the reception, clean towels were brought as soon as was possible, but this was 15 minutes, so we were late for our meal, sitting down at 8.45pm.
Whether it was because it was Sunday, or it was getting late, but the service was very slow and, at 10.30pm, when the waitress had still not come to take our dessert order, we abandoned our 'meal experience', which had already been spoiled by my partner being served a meal which was raw and inedible.
When we brought all these to the attention of staff, they were most attentive, and did try to help, (the room was serviced while we ate, but the damage to the weekend had been done.
We brought our issues to the attention of a director when we checked out the next day, as she seemed unaware of them. I'd have thought her staff would have briefed her. She was very sympathetic, but made no attempt to compensate us for our bad experience, and it was left to us to suggest they waive the bill for the meal as a dual refund for room and meal service and standards shortfalls.
A very disappointing stay in a calibre of hotel where poor service should not be a hazard. While we were reassured that this was not their usual standard, we cannot revisit the weekend to have them do it properly. Certainly, I would have expected an immediate offer of some refund of the room, or at least something towards a further stay, to keep custom.

We stayed here for our wedding anniversary with the lazy Sunday offer which Includes a 2 course meal at the London Carriageworks restaurant. I was very excited about this as I've always wanted to eat there and wasn't disappointed. The food was fantastic with a very different modern and seasonable menu. We upgraded our room to a suite as they were offering a cheaper upgrade, the room was lovely, wonderful decor, very comfortable huge bed which I didn't want to get out of! We did have a bit of an issue with the heat in the room, it was roasting hot and wasn't controllable. I ended up phoning reception at 4am asking them if they could do anything about it which they offered to move us to another room. However overall we had a fantastic stay and I would rush back there again if I could.

We have stayed at the hotel before and recently took advantage of a dinner bed and breakfast package on offer.
Once again we were impressed by the attention to detail in giving a superb stay. Throughout our stay the staff were helpful, the hotel was clean and elegantly decorated and the food was out of this world!

If your looking to stay over in the city in style then this is the hotel for you!

Excellent reception staff, especially Clare who is the best receptionist we have ever come across in many years of travelling. Car park nearby - park temporarily outside the hotel and a member of staff will escort you over. Smart, clean lobby and plenty of comfortable seating adjacent for drinks or coffee. Lift to all floors. We had a King Deluxe room, very quiet, plenty of storage and excellent lighting. Wooden floor and crisp white bedlinen. The heating can be controlled to your preference. One minus point for no mirror above the dressing table (do men design all hotel rooms??!!). Bathrobes, hairdryer, iron and ironing board provided as standard, nice touches.
Very clean bedroom and bathroom - however the bathroom did have several cracked and chipped floor tiles and the skirting board needed painting, which did not give a good first impression but perhaps this is a one-off? Nice range of toiletries and large fluffy towels.

Comfortable restaurant, no need to dress up particularly. We had the fixed price menu and the cooking was very good, beautifully presented, well seasoned and lots of flavours. However we would not choose the cheeseboard again, bit of a letdown we thought - perhaps it would be better from the a la carte menu. Also the staff were unsure what the cheeses were when asked. Wine was reasonably priced. The breakfast was excellent, cooked to order and piping hot and there was a great choice from the continental option as well.

The hotel was ideal for us as we were attending a show at the Liverpool Philarmonic which is opposite - we would definitely stay again when visiting Liverpool, especially at a reduced rate.