We booked through experia as one of our friends had booked his birthday party at the venue so we decided to make a night of it Big mistake.
We booked in as normal and got changed to go to the party but when we left the room I checked the door was secure by giving it a gentle shove and to my surprise it sprung open so the door would not latch at all I decided to go down to reception only to be told that it was not the receptionists fault and that these things happen at hotels.
I asked for another room and he replied that the only available room was at the other side of the complex so i asked for assistance to move as we were now seriously late for the party at this point the general manager showed up and said he would take care of the move so we could go to the party we thanked him and made our way across the courtyard to the venue.
I was not sure about the move so after half an hour decided to check our new room I asked at reception for our new room number and room key to be told that everything had been moved and that the manager had been up to turn on the Tv I made my way to the room only to get there and find the door wide open and all of our stuff piled up on the floor in a neat pile just waiting for someone to walk in and help themselves.
At this time I seriously lost my temper as my wifes bag was left in full view and it containes our shop keys, car keys and 2 days shop takings
So I gathered our belongings and went back down to the reception to explain why I was so annoyed at there total disregard for our belongings and the blase' way we were treated the hotel staff especially the receptionist could not be bothered to even try to appease me simply offering a mumbled apology and not accepting any responsibility whatsoever.
The rooms themselves are of a poor quality and in desperate need of refurbishment with tiny double beds and outdated decor.
How this hotel has managed to get 3* rating is beyond me as the staff ,rooms,and security leave a lot to be desired
If you stay please be aware and check your room before you leave any valubles in there
- Devonshire Hotel Liverpool
