Reception staff helpful as always but stayed here in October 2011 when I completed feedback form advising of cracked sink in bathroom and the lack of availablility of tea at breakfast. I have just returned from 2 day break, I was allocated same room as last year and sink is still cracked. I waited over 20 minutes at breakfast to get a cup of tea this despite asking politeley on 4 separate occasions.
Hotel is well situated for city shopping nightlife and a trip to The Docklands. The public areas are clean and well presented but the rooms are dated and they need a complete refurbishment to bring them up to date. Reception and cleasning staff helpful as always but waitresses need to undertake customer service training and hotel policy of putting coffee on every table needs to be reviewd, customers should be given a choice of beverages when seated at table.

My girlfriend booked us in here for night as a surprise for Valentines and to be fair it was a surprise..I was surprised that they have the nerve to charge £128 a night for a so called superior room which was dark, dirty and smack bang over a function room with a party which went on well past 1.30am. Just because a room is large does not make it superior. I would rather have a normal sized room that was clean and not kept at a constent million degrees than put up with the frankly tatty room we were given. The hotel itself must have been fantastic in its time but that has long passed. How this place gets any good reviews is beyond me. People say you get what you pay for but £45 each gets you a clean, modern and comfortable room in any travel lodge or premier inn...We payed £128 on a so called deal for a rough as arses room in the wrong part of town...

Booked this for my Birthday break with my girlfriend for one night(9th feb) After reading some of the reviews i was a little bit worried but was looking forward to it at the same time,

Yes theres only spaces for about 40 cars ( we got in fine and parked from 1pm until 6pm the following day for only £12) but if its full theres a ncp straight accross the road!

Hotel was really clean and the breakfast was great, Absolutly love the charecter this hotel has and if your into your square box premiere in rooms then maybe this hotel isnt for you! The main lounge is fantastic and the service was great!

Dead close to Albert docks/liverpool one etc etc!

The light stopped working in our bathroom but within 30 minutes of calling there was an electrician there to change the fitting! great service!

Would definately go back! i just wish people would realise this hotel was built in 1913 so is bound to not be the same type of experience you would get in a holiday inn or premiere inn! but its much better!

our double room was a great size to!

Went to liverpool for my matess birthday and stayed at this hotel and wish we never is was a living nightmare from the moment we worked through the door. the reception staff was so rude to me and my mates we complained to the manager but nothing got done. the receptionist was so rude to me and my matess. as we stepped into the room it stunk of smoke and drink, we sat on the bed and it broke the sheets were filthy and had marks on. we complainrf but the receptionist refused to move us,. the bathroom itself was covered in mould and black marks. dreadful experience