Only stayed here one night but really enjoyed my visit. The location is great, right next to the Liver Buildings, we had a room with a view of the dock which was nice. The greeting from reception was very friendly and all the staff that we encountered were helpful, pleasant and efficient. The room was very comfortable and had two double beds. The beds were a delight, really really comfortable with lots of pillows, I had a wonderful night's sleep, which is unusual for me in a city centre hotel but the room was very quiet. Breakfast was great, a fantastic choice of food and everything was excellent quality, the sausages and bacon were delicious. I honestly couldn't fault our stay and can't understand the bad reviews that I have read, the people must have been very unlucky, I could have easily stayed for a week!

My hubby and I stayed in room 116 on a bitterly cold weekend in Feb and along with the toasty temperature in our lovely room we were met with warm smiles and hospitality throuhout our stay. The room was spacious and with little touches of luxury made for a very enjoyable break. I particularly enjoyed the complimentary water and mints and yummy quality biccies and hot chocolate provided, as well as the quality shampoo and bubble bath in the bathroom, small touches that set this hotel apart from others that we have stayed in recently. Breakfast was a cornucopia of yummyness and I left the room absolutely stuffed after so much choice and quality of ingredients, as a head chef I appreciate good food, well cooked! The only negative aspect would be the slowness of service in the restaurant on the Friday evening. there were 5 tables and three staff but waiting times for the food were a little excessive (over 30 minutes for our main course) and we had to ask twice for a beer that my hubby ordered. In her defence the waitress was very apologetic and explained she had 'poured it but left it somethere' and knocked it off our bill. However the steak and wine offer that I ordered were delicious and well worth the wait, the steak melted in the mouth and was cooked to perfection so maybe the old adage of he who waits....

Conveniently sited near to the Pier Head,own car park costa £10 per day for residents (£20 for others),very welcoming reception staff efficiently checked in and given all relevant hotel information clearly within five minutes..good start.Rooms cleaned to within an inch of their lives,no hairs in the sink here and nice white towels and bathrobes as standard,T.V.,coffee,tea,all the usual including nice biccies!...and complimentary water.Mini bar stocked at your request,good room service menu 24 hours,wi-fi access. the other people in our party were a bath robe short but this was immediately rectified on request,although their room heating system was faulty,quite cold.
Someone came to repair it but it needed parts so no heat overnight and as it was only one night's stay somewhat inconvenient,but these things happen...I'm sure they would have been offered another room if staying longer.
Visited swimming pool,sauna,steam room (visibility nil...needs air circulation sorting out),all very enjoyable;sitting in the jacuzzi you are facing the Liver Buildings,superb view.Mens' locker room a bit tired,locks damaged,some keys missing, needs some attention but to be expected as a bust city centre gym and health club,could benefit from a spindryer for drying costumes.The locker room attendant on Friday 10th February afternoon should be mentioned too..he never stopped while we were there,ensuring no excess water in shower areas and generally doing a great job..nice lad.
Didn't eat at hotel,but taxi ordered to take us to dinner,concierge a really nice bloke who could not do enough to help.Bar open for night cap around 00.30am,no pressure to leave,pleasant barman
.Had breakfast in our room,£3.00 surcharge,nice selection of good quality food without being too much,on time
.Checkout next day in five minutes,no mistakes on the bill...don't you just hate the mystery £7.60 you never signed for!.And that was it..a really pleasant stay,all staff working together,knowing their jobs,will go again.A TIP: check their website 3-4 weeks in advance of your trip..great discounts if you pay in advance.
All in all a good overnight stay at a discounted rate,compares well to others we have done;the staff are the key here,it shows if they are not happy and these obviously are!!

We stayed at the Crowne Plaza for just one night and I am very thankful it was just one night, I honestly wonder about the positive reviews and wonder if this is the same place as I went!! Location is good but everything else is rubbish! On arrival the reception staff were disinterested and its slightly annoying that you have to pay extra for parking, especially when they charge a premium anyway. The reception area and bar is very tired and everything just looks shabby.

We headed to our room where the disappointment continued. The bathroom was pretty rancid, dirty shower head, dirty bath and the soap holder looked like it hadnt been cleaned for weeks - just unpleasant. The rest was 'ok' but dont expect a good nights sleep in an average bed with the hardest pillows ever. In terms of the facilities, well they exist but they are certainly not luxurious. The pool area, changing rooms etc are just tired and well a bit dirty.

All in all this hotel is SEVERLEY OVER PRICED. Its not opulent its a dirty, tired, unwelcoming place that you might just live with if they didnt charge you £100 to stay there. I would advise you to stay somewhere else.