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Crowne Plaza Liverpool – reviews, photos

4.0 of 5
St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
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Crowne Plaza Liverpool
Crowne Plaza Liverpool
Crowne Plaza Liverpool
Crowne Plaza Liverpool
Crowne Plaza Liverpool
Crowne Plaza Liverpool
Ranked #22 of 95 hotels in Liverpool
4.0 of 5 stars 516 Reviews
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516 reviews from our community

What travellers say about this hotel
  • Liver building(30)
  • Albert dock(24)
  • Room service(10)
  • Friendly and helpful(9)
  • Great location(9)
  • Very nice(9)
  • Hotel staff(7)
  • Good value(7)
  • Very good(5)
  • Leisure facilities(4)
Traveller rating
    220
    186
    65
    27
    18
Only show reviews for Family (84) | Couples (189) | Business (90)
Date Rating
Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Exceptionally over priced for a very poor hotel”
1 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

We stayed at the Crowne Plaza for just one night and I am very thankful it was just one night, I honestly wonder about the positive reviews and wonder if this is the same place as I went!! Location is good but everything else is rubbish! On arrival the reception staff were disinterested and its slightly annoying that you have to pay extra for parking, especially when they charge a premium anyway. The reception area and bar is very tired and everything just looks shabby.

We headed to our room where the disappointment continued. The bathroom was pretty rancid, dirty shower head, dirty bath and the soap holder looked like it hadnt been cleaned for weeks - just unpleasant. The rest was 'ok' but dont expect a good nights sleep in an average bed with the hardest pillows ever. In terms of the facilities, well they exist but they are certainly not luxurious. The pool area, changing rooms etc are just tired and well a bit dirty.

All in all this hotel is SEVERLEY OVER PRICED. Its not opulent its a dirty, tired, unwelcoming place that you might just live with if they didnt charge you £100 to stay there. I would advise you to stay somewhere else.

  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Case Manager at Crowne Plaza Liverpool, responded to this review
13 February 2012
Dear MN27,

Thank you for your review. I am sorry to hear that you did not enjoy your stay with us.
Crowne Plaza takes pride in the level of service and cleanliness at our hotels. I am sorry that we fell below your expectations. I would like to discuss this further with you. I have sent you a private message in attempt to gain more information about your stay.
I look forward to hearing back from you and being of further assistance.

Sincerely,
Katie J
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
“Great Hotel!!”
5 of 5 stars Reviewed 11 February 2012

Great hotel!! The room was warm, clean and a good size. Breakfast in the morning was one of the best selection's & quality (great Sausages) i had seen in any hotel.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff
Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“This is what I mean by a Hotel”
5 of 5 stars Reviewed 9 February 2012

Stayed here twice over a two week period with work. The hotel standard was excellent and I can honestly say they have the best beds EVER!!!! Nice crisp cotton bed-sheets nice fluffy robes - perfect. The only downside to the hotel is the standard of food in the bar (dont bother eat out) and the steam in the steam room scalded the back of my leg. But I would still stay here again no problem. I loved it :-)

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
Senior Contributor
23 reviews 23 reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Excellent Value”
4 of 5 stars Reviewed 8 February 2012

Hi
Hubby & I stayed on a £99 per night dinner bed & breakfast rate for 2 nights in January. It was excellent value.
Position of the hotel is fantastic. We had a view of the Liver building & river Mersey from our room. The meal we had in the restaurant both nights couldn't be faulted and the breakfast's were superb.
There was a corporate event on our first night, but apart from a bit of over exuberant noise early on it didn't spoil the night.
Drinks can be a little expensive, but nothing unlike any other hotel price.
Museums nearby are excellent, and only a very short walk away. Liverpool overall far far exceeded my expectaions. The city is exceptionally clean and well kept compared to the likes of Manchester nearby, and the people are so so friendly and helpful if you need directions or information.
Overall we had a fantastic 2 night/3 day stay and would go back without hesitation.
The hotel is a little tired, but it serves it's purpose and is fantastic value for money if you get it on it's offer deals.
Regards
Barbara

Room Tip: Try to get a room with a view of the river and Liver builings
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Lovely Hotel and Helpful Staff”
5 of 5 stars Reviewed 7 February 2012

We had a lovely double room with a veiw over the river. Leisure facilities are great with a pool you can actually swim in! Had a lovely evening meal and the buffet breakfast was great. Didn't take the kids but lots of kids staying and it seemed very family friendly. Staff were very helpful and friendly.

Room Tip: Room with view over the river is nice, especially at night with all the lights across the water.
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Crowne Plaza Liverpool

  • Liverpool Crowne Plaza
Address: St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
Price range (per night):* INR5,780 - 13,061

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