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Holiday Inn Express Liverpool-Albert Dock – reviews, photos

3.0 of 5
Britannia Pavilion, Albert Dock, Liverpool L3 4AD, England
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Holiday Inn Express Liverpool-Albert Dock
Holiday Inn Express Liverpool-Albert Dock
Holiday Inn Express Liverpool-Albert Dock
Holiday Inn Express Liverpool-Albert Dock
Holiday Inn Express Liverpool-Albert Dock
Holiday Inn Express Liverpool-Albert Dock
Ranked #15 of 95 hotels in Liverpool
4.0 of 5 stars 378 Reviews
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378 reviews from our community

What travellers say about this hotel
  • ECHO Arena(18)
  • Car park(9)
  • Friendly and helpful(9)
  • Great location(9)
  • Liver building(9)
  • Good value(6)
  • Continental breakfast(5)
  • Very clean(5)
  • Beatles museum(4)
  • Double room(4)
Traveller rating
    150
    155
    57
    8
    8
Only show reviews for Family (67) | Couples (142) | Business (39)
Date Rating
Isle of Man
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“A bit of a 'downgrade' for this Hotel”
3 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

I've often stayed at this Hotel. On the plus side, it's in a great location on the Albert Dock- central for so many Liverpool attractions. The building itself is quite spectacular- the Hotel is one of the old brick warehouses which have been very sympathetically refurbished. This means that the corridors are wide, the rooms quite a reasonable size, the walls solid, and it doesn't feel like a 'chain' hotel because of the architecture. It is usually quiet also, which is a big plus for such a central location. The staff are very friendly and helpful. However, I have noticed the price seems to be creeping ever higher without the facilities to go with this. My last visit coincided with a very cold spell in the UK, and boy, did this indicate some issues. The heating in the bedrooms is totally inadequate- just one rather ancient wall mounted radiator, and since the windows are not really double glazed (just a second set of ill fitting single glazed windows about 6inches away from the first) there was not much of a barrier to the cold outside air. Until another guest gave me the tip to ask for another 'key' so that I could keep the electricity active in the room while I was out, I usually had to wear outdoor clothes for some time until the room temperature crept up to anything approaching comfortable.There is no heating in the shower room at all, so you have to psyche yourself up to have a shower! The breakfast, included in the price, is OK though far from exciting. I would rather pay less for the room and go elsewhere for breakfast.With new Hotels seeming to pop up all the time in Liverpool I think the Holiday Inn needs to spend a little money on this one otherwise we loyal customers may move somewhere warmer.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask flottyIsleofMan about Holiday Inn Express Liverpool-Albert Dock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review
29 February 2012
Thank you for posting a summary of your recent stay at the hotel, I fully appreciate your comments and they will be used constructively to further improve on service and quality standards within the hotel.
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Lincoln
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Great stay apart from fire alarm going off!!”
4 of 5 stars Reviewed 4 February 2012
2
people found this review helpful

Stayed for 2 nights and loved the location on the Albert Dock. We stayed in a hotel last year near the centre and that suited us too, for different reasons.
Love how they have incorporated the hotel into the old building.Our room was very comfortable and overlooked the dock.
Reception staff were excellent- very helpful. We got a discount voucher to eat in a nearby restaurant and really enjoyed the meal.
If you wanted to walk into Liverpool One and the centre it wouldn't take long.
The only hiccup was the fire alarm going off very early in the morning. It was a false alarm but we never saw any of the staff as we stood outside in the cold to explain what was going on.
Would definitely return.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review
29 February 2012
Pleased to hear that your found the reception staff excellent during your recent stay at the hotel. Whilst I can appreciate that the fire alarm activation was an inconvenience all fire alarms are treated with improtance and a full evacuation is carried out on each alarm activation for the safety and security of all concerned.
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London, United Kingdom
Senior Contributor
21 reviews 21 reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
“Great room- get breakfast elsewhere”
4 of 5 stars Reviewed 3 February 2012
2
people found this review helpful

Stayed here for a wedding. Room was excellent quality, clean and well equipped for a budget range hotel. Long corridors meant a long walk and lift was too small and slow. Staff very helpful and pro-active sometimes hindered by by their IT (it couldn't cope with getting right names into multiple rooms on one booking- recommend their IT people look at the De Vere site for how to do it!). Breakfast poor - but staff were working hard again. I'd stay again but know its limitations

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Karuthers about Holiday Inn Express Liverpool-Albert Dock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review
29 February 2012
Thank you for your comments regarding your recent stay at the hotel, I'm pleased to hear that the staff were helpful.
Breakfast is something which is continually under review at the hotel and by Holiday Inn to improve the breakfast experience for guests, your comments will be taken on board and reviewed.
With regards to problems with your group names on arrival, if you would like to contact me directly at the hotel I can look into your specific group booking.
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Sligo, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Cannot beat this hotel”
4 of 5 stars Reviewed 30 January 2012
3
people found this review helpful

Our second time staying in this hotel.Like last year it did not disappoint.The location is fantastic, a walk from everywhere,The rooms are a good size and offer a great view of the docks and ships.If you have kids then there are plenty of attractions within a stroll of the hotel and you are not stuck for places to eat in the environs.So the breakfast gets hectic, but that's what happens when everyone arrives at the same time and the staff do their best.The staff at reception are very helpful and friendly.
Will we stay there again?? you bet.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Gucks26 about Holiday Inn Express Liverpool-Albert Dock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review
29 February 2012
Please to hear that you were pleased with your recent stay at the hotel. As a hotel we are proud of the positive customer service comments we receive and it is always something we continually try to improve on.
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Norway
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Okay for a weekend stay”
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

Stayed a few times in this hotel. Good location at The Albert Dock and close to everything. Clean rooms and friendly staff. Breakfast is continental and not much to speak about though. Wifi was awfully slow and needs to be speeded up. With all the new hotels popping up around the city centre this hotel has slipped down the pecking order.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by Knut1892 for Liverpool
Ask Knut1892 about Holiday Inn Express Liverpool-Albert Dock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review
29 February 2012
I'm not sure if the team at reception made you aware of the different WiFi options available to you at the hotel but we do offer dual speed internet access. The free WiFi has a limited bandwidth and can at peak times be slow, the premium WiFi access is charged at £5 per 24 hours and guarantees a high speed connection.
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Additional Information about Holiday Inn Express Liverpool-Albert Dock

  • Holiday Inn Express Liverpool
  • Holiday Inn Liverpool
  • Liverpool Holiday Inn
Address: Britannia Pavilion, Albert Dock, Liverpool L3 4AD, England
Price range (per night):* INR4,947 - 11,172

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Holiday Inn Express Liverpool-Albert Dock
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