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Lever Court Apartments by stayLiverpool – reviews, photos

4.0 of 5
37 - 41 Duke Street, Liverpool L1 5AP, England
Hotel amenities
Lever Court Apartments by stayLiverpool
4.0 of 5 stars 152 Reviews
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152 reviews from our community

What travellers say about this Speciality lodging
  • Very clean(6)
  • Great location(5)
  • Living room(5)
  • Penthouse suite(3)
Traveller rating
    61
    43
    14
    16
    18
Only show reviews for Family (25) | Couples (19) | Business (12)
Date Rating
Dublin, Ireland
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“lovley apartments and great staff”
5 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

me and my boyfriend have recently stayed in the lever court apartments they were in a great location they were spotless and comfey and the staff are very friendly and plesent...i never sleep when i am away but i felt so comfey in the apartments i actually slept the whole 3 nites their like a home away from home and you are just a two min walk from the one shopping centre and the docks and also st johns shopping centre is only a 5 min walk would highley recommend theese to anyone thinking of going to liverpool

Room Tip: the first floor is real quiet and you also have access to a big terrace from your appartment
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lynn R about Lever Court Apartments by stayLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee Darwen, General Manager at Lever Court Apartments by stayLiverpool, responded to this review
12 February 2012
Dear Reviewer

Thank you for taking the time and trouble to post your feedback. It was a real pleasure to read such a pleasant and thoughtful review, which all the team have commented upon.

Recieving such kind words is a real spur to all of us and I thank you sincerely.

Regards

Lee
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Rushden
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“Excellent stay in spacious apartments”
4 of 5 stars Reviewed 29 January 2012

We recently stayed at Lever Court Apartments for my sister’s hen weekend. There were 8 of us in apartment 30 for two nights, two stayed in room 19 (sleeps 3) for 2 nights and another couple in one of the other rooms which sleep 3 for 1 night.
The 8 bed apartment was amazing. It is situated on 4th floor. The bedrooms are on one floor (two twins, each with ensuite, one with balcony and one double room) and there is also a bathroom on this floor. Go up some stairs and you are in the main living area with kitchen. It was so spacious, ideal for what we wanted it for. Two of us slept on the sofa beds (I was pleasantly surprised there were two, was expecting to have to share). There is a balcony accessed from living room.
The apartments have received mixed reviews, but we would all go back again. I called beforehand to pay in advance for apartments and was dealt with by a really friendly guy called Stephen. Our check in on the Friday was dealt with by a really lovely girl, unfortunately I didn’t get her name. On the Saturday I spoke to a girl on reception, unfortunately she wasn’t so friendly, but maybe that’s because I had a complaint! The room that slept three for the two nights had intermittent heating problems, no hot water and a smoke detector that had become detached. Maintenance dealt with the problem very quickly.
There were some small niggles, some mentioned by others:
Tiles off the wall in the bathroom – did it ruin our enjoyment? No
Not enough mugs and cups for the 8 staying in apartment – did it ruin our enjoyment? No, we just went to reception and asked for more mugs which were handed over. We made do with the glasses
The upstairs toilet was locked, I assume out of order, though no sign on it to say so. Did it ruin our enjoyment – No, but would have been nice to have it working for those of us sleeping up stairs.
Cleaning could be a little more thorough. The three bed which had the maintenance issues had a very sticky floor and stank of stale smoke. Not pleasant. Luckily the three staying there only slept there and spent all other times with us in the larger apartment.
Windows could do with a good clean, though again of course did not affect our enjoyment.
Frying pan would be useful in the kitchen to save warming the grill up for bacon !
As mentioned before, we were there for a hen weekend. If anyone wants any suggestions, we had two Beauticians from “Belle Amie” come to the apartments to give us some treatments. I can thoroughly recommend the body polish and Indian head massage. Their prices are very reasonable. We also did a Cocktail Masterclass at Revolution in Wood Street and had a fantastic couple of hours.
These apartments are in a fantastic location. A two minute walk to the bars, and only a little further to the main shopping area.
Would definitely stay here again on any future visits to Liverpool, though wouldn’t be the same without all the other girls in the big apartment!

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JulieDI about Lever Court Apartments by stayLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee Darwen, General Manager at Lever Court Apartments by stayLiverpool, responded to this review
12 February 2012
Dear Reviewer,

Thank you so much for your feedback, I was delighted to read that you had such a great time in all the aspects of your stay in Liverpool.
Also a particular thanks for mentioning one of our unsung hero's Stephen whom manages our reservations. Stephen is a truly passionate and dedicated member of the team here, who genuinley cares about our guests and that they enjoy their stay with us.

Your feedback has been useful, and I thank you for this most sincerely.

Regards

Lee
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Dublin
1 review
3 helpful votes 3 helpful votes
“Can't believe the staff.”
2 of 5 stars Reviewed 28 January 2012
3
people found this review helpful

We booked a 3 person apartment for a weekend, and on one of the nights me and one of the other lads pulled, but when we got to the reception the staff told us the girls could not stay the night. One of the reasons we go to liverpool is to go on the pull and then we get blocked. The rooms are very spacious and there was plenty of room for them. Very clean and beautiful apartments, but that was enough of a reason for me not to book again.

Room Tip: Don't have a stags here.
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  • Stayed October 2011, travelled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Dylan K about Lever Court Apartments by stayLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee Darwen, General Manager at Lever Court Apartments by stayLiverpool, responded to this review
12 February 2012
Dear Reviewer,

Firstly many thanks for posting your review. I was upset to read that the level of customer care fell short of your expectations, and I will concur that the comments you recieved where disapointing too say the least. We pride ourselves in our customer care and I feel bitterly let down by the lack of sincere care shown by a member of my team on this occasion.

Resta assured this issue will be investigated and a period of re training on customer care will be delivered to the staff member in question. I have also noted your other comments and will also address these.

Can I also thank you for your positive comments on the apartments, and your honest and valued feedback.

Kind Regards

Lee
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Dublin, Ireland
1 review
“Customer serivce, don't make me laugh”
1 of 5 stars Reviewed 23 January 2012

Customer service was non existent, when hotels and hostels are in most cases very happy to have people stayiing here was the exact opposite. Staff were unfriendly and relatively pedestrian in all actions. I asked for clean towels on our 2nd night there was told to put them on the radiator. Asked for 2 toilet rolls as we had 2 apartements was then asked "When am I leaving and do I really need 2? Shocked by the counter questions I didn't kick up a fuss but can safely say you couldn't pay me to stay there again

Don't get me wrong the apartments very nicely decorated and kept relatively clean save for the abundance of dust on top of the wardrobe in the room. Great location everything very close walking distance like shops bars, buses but if you're going to Liverpool just don't stay here

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask aroy d about Lever Court Apartments by stayLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee Darwen, General Manager at Lever Court Apartments by stayLiverpool, responded to this review
27 January 2012
Dear Reviewer,

Firstly thank you for taking the time and trouble to post your feedback. I was horrified to read about the poor service that you encountered during your recent stay. This kind of attitude is not acceptable and I will look into why such a response was given to you.

I would like to extend my full apologies for the short fall in customer service, but also thank you for bringing it to my attention. It is important that we recieve feedback as it enables us to make the neccessary changes to avoid a repeat of the issues that you encountered.

Once again thank you for your frank and honest comments, they really do help us to improve.

Regards

Lee
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Key Biscayne, Florida, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Excellent apartments, good location”
5 of 5 stars Reviewed 13 January 2012

We sayed there for a few days in December. These, like many rental apartments were fitted out to a very high standard. Good location and friendly, helpful staff. Also v. clean.
A note of caution - we phoned ahead to check the reception would be open as we were arriving in the evening:

They said: "We have 24/7 reception" - however they didn't mention the reception was in another building - thankfully I had my UK cell with me and could call again and get directions - only across the road so no real problem.

Woud have no hesitation recommending these people!

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Peter B about Lever Court Apartments by stayLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee Darwen, General Manager at Lever Court Apartments by stayLiverpool, responded to this review
17 January 2012
Dear Reviewer,

Many thanks for posting your feedback on Trip Advisor. I was really please to read that you had a great time and that you found the apartments to your liking. It sounds like you stayed in one of our other apartments on Duke Street, where we do not have a reception check in. All builds are manned but we just have a main reception at Lever Court just across the road.

Overall thanks for such kind words, and we really hope to see you again soon.

Regards

Lee
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Additional Information about Lever Court Apartments by stayLiverpool

37 - 41 Duke Street, Liverpool L1 5AP, England
Price range (per night):* INR4,947 - 12,728

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